Address The Principal Assessment Operations Officer is a senior member of the External Assessment Operations Unit. The role is required to provide leadership and tactical support in the coordination, management and delivery of strategically aligned services for External Assessment. A key aspect of this role is the requirement to maintain professional relationships with both internal and external stakeholders in order to support the External Assessment Marking Operation. Key duties of this role will include:
* Initiate, influence and manage effective relationships with and between key stakeholders to understand business requirements, achieve high level engagement, manage needs and expectations, mitigate risks and support change.
* Working collegially with internal and external stakeholders to project manage, including the planning, coordination, execution, and maintenance of services for the External Assessment Marking Operation and the SEE Oral assessments.
* Recruit, appoint, train and roster Helpdesk staff ready for live operations. Oversee Helpdesk operations to ensure high levels of customer service and respond to technical queries as required.
For this role, we will consider how well you:
* initiate and manage client relationships, both external and internal, through regular communication activities that support strong and robust stakeholder engagement.
* demonstrate ability to lead, oversee and coordinate multi-disciplinary activities by providing a single point of contact for internal and external stakeholders.
* demonstrate experience in managing, coordinating, supporting and delivering specialised significant work packages and project activities.
* demonstrate experience in providing authoritative, professional and timely advice, reports and briefings regarding best practice strategies, innovation and priority areas to improve partnerships and engagement with stakeholders.
* monitor and analyse current systems, practices and procedures and implement solutions which are progressive and appropriately support the team performance and strategic direction.
* ensure compliance with recordkeeping standards while managing timely, accurate and complete information to enable smarter decision making.
* foster an environment that values performance, customer service, continuous improvement and innovation in the delivery of high quality services.
