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Form of work
SalaryService Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.
The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior leadership team and the corporate areas (finance, procurement, budget) are close-knit and collaborative, an integral part of the organisation.
We work flexibly and remotely, using GovHub workspaces across Victoria for onsite collaboration. We have a mature digital services platform of contemporary cloud-based infrastructure, technical architecture and scalable and reusable common capabilities, with real-time integration into agency legacy systems. We use a range of market-leading technology, such as AWS, Salesforce, Node.js, React, MuleSoft, Sitecore (.NET), HTML/CSS/JavaScript, and Java. From a Salesforce point of view, we use areas such as Service Cloud, Experience Cloud, OmniStudio and Public Sector Solution.
About the role
As Service Victoria grows, and moves into its operational phase, we will continue to progressively add new transactions and new functionality to existing capabilities, including digital licences, digital proof of identity, online accounts and payments with a particular focus on our mobile app.
Service Victoria is now focused on building the future organisation and the appropriate IT organisation structure and capability that will allow the implemented solutions to be maintained, supported and expanded upon on an on-going basis. You will also have a chance to work on continuously improving our service offering by bringing in structured improvements based on data analytics and insights.
Position Duties
- Collaborate with Service Victoria Product Owners & Business Analysts to understand requirements and design integration solutions that align with organizational goals.
- Develop, test, and deploy scalable and reliable integration solutions using MuleSoft and/or AWS micro services
- Contribute to product planning by providing authoritative and pragmatic advice balancing technical excellence, business objectives and quality requirements
- Develop quality solutions to challenging and complex product requirements.
- Contributes to the technology strategy, including design patterns, library re-use, testing and deployment techniques
- Review documentation and coding written by other team members and contribute to technical decisions and business requirements in user stories when appropriate.
- Participates in a culture of continual improvement and introspection and strives to improve within the team constantly
- Proactively keeps up to date with relevant technology, trends, developments, and advancements.
- Proven experience in implementing complex integration solutions for enterprise-level systems
- Understanding of integration patterns, protocols, and data formats
- Able to create database schemas that represent and support business processes.
- Excellent problem-solving and critical thinking skills.
- A keen attention to detail and passion for great user experiences
- Great communication and ability to build effective professional relationships with business team leaders, and team members
- Desire to learn from others and constantly improve your craft
- A well-developed sense of empathy for your customers, both internal and external
- A good understanding of the SDLC and end to end delivery including discovery, architecture, analysis, development, testing and support etc
- Excellent proficiency with JavaScript and Node.js.
- Experience with MuleSoft
- Good working knowledge of front-end technologies, such as React, HTML5 and CSS3.
- Good Experience and understanding of AWS cloud services and their functionality. Especially Lambda compute service
- Good understanding of code versioning tools, such as Git.
Flexible, hybrid, and remote working if you prefer (but you'll need to be based somewhere in Victoria as there's still a need to come to the office). Follow your ambition. Get the support you need to grow. There's plenty of room to move around and try new things. We foster supportive work environments and want a public sector workforce that's more diverse and inclusive. This means we're committed to the principles of equal opportunity and inclusion for all. Gender diverse, Aboriginal & Torres Strait Islanders and people with a disability are encouraged to apply.
This position is only open to applicants with relevant rights to work in Australia.
How to apply
Apply before the advertised closing date and all applications should include:
- a resume; and
- a cover letter which addresses the key selection criteria (within two pages)
