AddressSolar Service Guys (SSG) is a National Specialist Solar Services group building on our foundations of Safety, Quality, Sustainability, Leadership & Evolution.
SSG is expanding its team in Brisbane head office and is seeking a Call Centre Operator who has experience in investigation and problem solving, you must have an eye for detail and eager to learn, to join our dynamic team.
With an immediate start option.
- Improve your expertise. We provide staff development and training to enable you to grow and learn, with opportunities for up skilling available to the right candidate.
- Excellent Mentoring and support – you will work closely with the Project Manager.
- Flexibility - operating hours can be negotiated.
- Teamwork - join an established, caring, experienced and supportive team.
- Stay safe - We are committed to staff safety as demonstrated by our 2019 Origin WH&S Finalist Award; our partnering with Electrical Safety Office Qld to develop and deliver a safety leadership program for all electricians; and our AS/NZ 4801 and ISO 18001 safety certification.
We hire for attitude and train for skill, and offer a supportive and positive work environment so our people are always developing their skills and expertise. We are so proud of our two apprentices who won the 2017 and 2019 national Apprentice of The Year award (Master Electricians). Because of our motivated employees, we are constantly evolving our business and improving our offerings.
About The Role:
Reporting directly to the Project Manager, we are looking for a self-motivated self-starter with a track record of investigating, problem solving, achieving tasks within designated timeframes and an eye for detail.
This role involves investigate work in direct calling supplier, customers, installers and within the renewable energy industry, facilitating data collection, verification, investigating and tracking site data.
You will need excellent communication and customer service engagement skills, and be focused on delivering practical solutions that achieve excellent business outcomes.
Key Responsibilities:
- Play a key role in strategic allocations, determining the best match of investigator skills and client requirements to optimize results.
- Lead or support time-sensitive investigations.
- Review all instructions received from clients to understand their requirements thoroughly.
- Provide fraud awareness presentations throughout the Company to varying job specialties and levels of management
- Allocate tasks to investigators based on their skills, expertise, and geographical location to ensure the highest efficiency and effectiveness.
- Maintain constant communication with both investigators and clients, facilitating clear and timely updates on progress and outcomes.
- Be responsible for capacity management, ensuring that workload is distributed evenly and in line with investigators’ capabilities and clients' timelines.
- Foster and enhance client relationships through proactive and strategic communication, understanding their needs, and exceeding their expectations.
- Liaise and coordinate with other fraud-related stakeholders.
- Provide on-the-job training and mentoring to less experienced staff.
- Work independently yet effectively within a team of experienced professionals.
- Quickly evaluating allegations of fraud, abuse and conflicts of interest and determine the violation of the law, regulations, or Company policy.
- Utilizing effective and modern investigative techniques to quickly unravel, explain, and report complicated fraud and conflicts of interest schemes.
- Carefully analyzing facts and evidence to timely form sound and evidence-based conclusions concerning violations of the law, regulations, or Company policy.
To be successful in this role, you will need:
- You must demonstrate excellent oral and written communication skills in English with solid presentation and interpersonal skills.
- Sound understanding of various investigation lines, with the ability to quickly assess and assign tasks based on specific case needs.
- Exceptional organizational skills, with a proven track record in workflow coordination or a similar role.
- Strong communication abilities, capable of building and maintaining positive relationships with both clients and team members.
- A strategic thinker, able to manage multiple projects and deadlines effectively.
- Experience in the investigative industry is highly preferred, with a focus on delivering client-centric solutions.
- Must have previous investigation experience.
- Demonstrate great ability to liaise with key stakeholders, government bodies ect.
Interviews will be held at SSG's office during and just after the application period and seeking an immediate start for the chosen candidate. If you would like to apply, please do so via the "apply now" button or email your resume to ***********@addstaff.com.au.
