Address- Key role in leading and managing project activities across the Customer Solutions teams
- Hybrid Working Model- Currently 2-3 days Adelaide Office or Sydney Office and WFH
- Permanent opportunity
The purpose of this role is to lead and manage project activities across the Customer Solutions teams by developing, scoping and implementing initiatives that deliver value to our customers, people and business. Initiatives may include:
- Productivity - Through process engineering, digitization and automation drive efficiencies that deliver operational expenditure savings.
- Platform Enablement - Leverage existing and develop pathways for new functionality to be implemented, ensuring full value is derived from our investments.
- Customer Experience - Utilising our analytics suite, develop data driven insights that provide a deep understating of value within interactions unlocking opportunities to drive self-service and improve overall customer experience.
- Enterprise Engagement - Build engagement model with key stakeholders in Group acting as key link between wider Group and CS teams. Proactively engage with stakeholder groups across Customer Solutions teams on functional capabilities and potential application within their businesses.
What's in it for me?
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need?
- Strong track record and practical experience in Lean and Agile capabilities
- Business process design experience/ business continuous improvement skills
- Proven experience in critically assessing business problems- working independently to research, build business cases, project plan and delivery
- Superior communications skills and a strong customer service ethic
- Proven influencing and negotiation skills
- Ability to manage change and work in a dynamic environment
- Tertiary qualifications in a business related discipline.
- A passion for the financial services business, with well-developed business and analytical skills
What's it like to work there?
We aim to provide one big, supportive team of people to help us achieve our purpose of creating better futures together. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.
How do I Apply?
Start here. Select the APPLY or APPLY NOW button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email talentacquisition@westpac.com.au
