AddressSenior Manager - Customer Pricing Strategy and Design
- Permanent Opportunity
- Sydney Location
Your business
Business Bank (BB) offers a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers. We also take care of our personal and institutional online trading customers and our premium personal Private Banking customers. Everyday Business Banking (EBB) is a centre of excellence for innovation development and capability within the Group. We develop transformative technology and products.
See yourself in our team
The Everyday Business Banking team supports the full spectrum of customers' needs from the smallest businesses to the largest corporates. It has accountability for Cash Management, Payments, Business Lending and Commerce Solutions as well as managing the end-to-end business customer experience. The team is also responsible for the delivery of analytical capabilities to support our business customers.
Do Work That Matters
As the Senior Manager, you will be end-to-end responsible for the monitoring, development, and management of Controls, Risk Issues, Incidents and Actions for core and complex transaction products as well as for Merchant solutions. This includes:
- Monitoring the existing pricing and billing controls across Cash, Payments, Corporate cards and Merchant products.
- Designing effective controls for all new and changing processes and operations and support the business through the implementation and uplift.
- Reviewing pricing and billing exceptions generated through the controls established for core and complex products.
- Engaging all stakeholders in regular pricing and billing control governance forums to seek inputs to uplift the controls.
- Identifying, leading, and driving continuous improvement of the business control environment by using data to generate insights, and build a proactive risk and control culture.
- Recommending modifications/enhancements to business controls for any recently introduced or enhanced products.
- Ability to identify, drive and support Incidents, Issues impacting Merchant pricing and Billing.
Help us deliver a better future for Everyday Business Banking:
- Experienced Senior Manager with 7+ years of relevant experience in financial services, risk and controls management and/or process improvement.
- Domain and Product knowledge of core, complex transaction products and merchant acquiring highly regarded.
- Risk Mind-set - Responsible for proactively managing risks including performance of regular controls, robust control governance, identification of incidents/issues, escalation and swift resolution of incidents/issues including remediation.
- Essential - Experience in governing and managing pricing and billing controls for core/complex transaction products.
- Experience in SQL, Teradata highly regarded.
- Proven problem solving skills capabilities coupled with a strong ability be customer centric.
- Strong motivation with investigating and providing recommended options/solutions to complex problems and technical nuances.
- Ability to think analytically and use data and insights to make decisions and recommend solutions
- Exceptional communication, stakeholder engagement and influencing skills, including the ability to progress multiple initiatives concurrently.
- Success in the role requires the ability to lead and influence without direct authority.
Your Development:
If you live the values and demonstrate the people capabilities, we can offer great opportunities. Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 27/02/2024
