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SalaryEndeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.
United behind a common purpose of 'Creating a more sociable future together', we are a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy's, BWS and ALH Hotels.
Endeavour Group is expected to separate from Woolworths during calendar year 2021 and will be well-positioned as an ASX Top 50 Company. Join the team at an exciting time in their evolution
About the Opportunity
Reporting to the Head of architecture and operations, this pivotal role will be responsible for the overall health & management of the End User Computing services for Endeavour Group
A day in the life of a Senior Manager - End User Computing @ Endeavour….
- Embed a culture of improvement and automation across the EUC function including SOE deployment and management.
- Responsible and accountable for all IT End User Computing (EUC) activities and facilities - ensuring optimal and cost-effective IT tools and education are provided to promote business productivity
- Responsible for mentoring and ensuring that the End User Computing team and associated 3rd parties are meeting and exceeding the expectations in regards to performance against SLA's and KPI's
- Continuous review of the EUC service offerings, seeking to improve and increase user satisfaction and deliver an excellent user experience.
- Management of the EUC hardware and software estate, ensuring compliance, governance, version control, and clarity of purpose and use.
- Be part of the Technology Infrastructure & Operations management Team, providing EUC-specific expertise, effective leadership and driving continual improvement to achieve and exceed both KPI and goals
- Produce metrics, reports & analysis to ensure issues are understood and resolved in a timely manner
- Managing resource allocation and utilisation to relevant projects and BAU support activities
- Embed continual improvement & automation into the team with a shift left mentality
- Own the communication into and out of the EUC Team
- Work closely with the Service Management team, be involved in the approval and acceptance of both Service Definition and Service Transition documents.
- Develops Service and Business Level Agreements to set expectations and measure performance.
- A minimum of 10 years experience of demonstrated competence in a Service management Operations role.
- 4+ years of leading and coaching IT team
- ServiceNow expertise with the ITSM and ITOM Modules
- Sound knowledge with the information technology infrastructure library (ITIL) processes and terminology with emphasis on the functions within the incident, problem, change and configuration management
- ITIL 4 certified highly desired
- Experience in managing EUC teams in an enterprise or large and complex IT environment
- Technical familiarity with Enterprise and Retail systems would be an advantage
- Exceptional analytical and problem solving skills and the ability to multi-task and manage multiple projects simultaneously
- Strong negotiation skills
- Experience in liaising with external service providers and stakeholder management
- Demonstrated awareness in applicable IT change and problem management processes.
- Mentoring of junior team members
- Excellent remuneration package and flexible working in every sense. We value our people
- Everyday Rewards plus card - access exclusive employee discounts across Woolworths, BigW and Endeavour Group brands (BWS, Dan Murphy's etc) and 50% off food at ALH venues.
- Our innovative ways of working include headspace mornings once a month (no meetings company-wide), opportunity to partner alongside bright minds and genuine investment in leading technologies
- Paid learning & development opportunities
- Career progression to help you realise your potential. As our business grows so do the opportunities for our people
- Access to our Endeavour Group Employee Share Scheme!
- Wine education: Bronze, Silver & Gold certifications
- Work with an industry-leading team and be a part of one of the most exciting retail transformations in Australia
Bring your spark. Tap into our spirit. That's the power of Endeavour.
If you want to experience the diverse spirit of drinks and hospitality businesses, here you can tap into Australia's leading brands including Dan Murphy's, BWS, ALH, Pinnacle Drinks, Endeavour X and more.
If you have a passion for connecting people with products they love, here you can join an industry that's deeply embedded in the way Australians socialise, unwind and celebrate.
If you want access to a breadth of career opportunities, here you can enjoy a path that travels between diverse roles and businesses within the Group.
If you're already asking 'what's next for me' and our industry, here you'll thrive.
If you want to bring your full self to doing fulfilling work, here you'll find a culture that's welcoming, inclusive and responsible.
If you are looking for flexibility, here we encourage our team members to work in ways that meets their work / life commitments and supports their wellbeing.
Come grow with Endeavour where we are passionate about our purpose of creating a more sociable future together, and leaving a positive imprint on our team members and the communities we serve.
If you meet a number of the requirements, but not all, we encourage you to submit your application.
You can learn more about working with us on or via #EGL #EDG
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
