Senior Manager, Eut Services

Overview:

• Dynamic Senior ManagerEUT Services position available, Full-time permanent position. Based at the Melbourne CBD campus (Hybrid role), and Flexible Working Arrangements
• Responsible for fulfilling extensive managerial duties, fully accountable for the team's delivery of high-quality EUT Services support, and incident, change, and release management providing support to the organization.
• Collaborates across ITS and other stakeholders across the portfolio.

About the Portfolio

The Operations Portfolio enables an integrated, enterprise-wide delivery for best practice student and staff experiences.

The Portfolio incorporates the following business units: Enterprise Projects and Business Performance (EPBP), Communications, People, Information and Technology Services (ITS), Office of the Chief Operating Officer, Procurement and Vietnam Operations.

The Portfolio houses significant drivers and delivery components across the staff and student journeys and enables the overall experience for both groups. The Portfolio is integral in bringing the RMIT strategy to life across the globe. Each of these functions supports the global operations of the University both directly as well as through its controlled entities.

The Information Technology Services (ITS) function provides RMIT University with current and emerging Technology systems and services. Our vision of "unleashing technologies to enable great experiences for RMIT communities" supports a proactive and leading-edge technology ecosystem, mindset, and delivery empowering the advancement of the University's commitment to advancing Lifelong Learners.

The Role

The Senior ManagerEUT Services is responsible for the ongoing management, thought leadership, planning and delivery of efficient, effective and secure solutions across the Audio-Visual, Windows, Apple, M365 & Citrix technologies services on a global scale for RMIT University.

The role requires a strong technical background in modern EUC technologies, as well as excellent leadership in and project management skills. The Senior Manager will collaborate with various stakeholders to ensure the effective delivery of EUT solutions that meet the Universities needs for Learning Teaching, Research and Staff hybrid collaboration.

Co-design with Strategy & Architecture teams, platform direction and roadmaps in alignment with enterprise strategy.

The position will ensure the right processes, structures and priorities are in place to deliver the day-to-day activities responsible for a range of different technologies, including overseeing managed services of ITS sourcing partners for audio-visual design and support, including budget management and performance. Management of a team, ensuring key deliverables are met and collaborating with senior college stakeholders, including the CIO and COO on strategic initiatives.

About You

• Do you strive for excellence?
• Do you love working in a collaborative team environment?
• Do you want to work with people who excel in their fields? RMIT is an industry leader in a wide variety of disciplines and is widely connected to industry?
• Do you want a challenge?
• Do you want to see success?
• Do you want to be part of an organization that has large support networks and believes in work and life culture?

Skills & Experience

• Extensive and demonstrable experience in strategically managing operations on a global scale and in large, complex enterprise environments.
• Demonstrated experience in developing and implementing EUC technology roadmaps aligned to enterprise strategy and operational metrics and platform practices in large, complex enterprise environments.
• Proven experience in leading and managing EUC technologies, including system design, implementation and maintenance.
• Demonstrated commercial acumen and experience in managing strategic and non-strategic external providers with a balanced approach.
• Strong technical and thought leadership with demonstrable experience in developing and leading high performing teams.
• Demonstrated ability to build effective, trusted relationships in a collaborative and engaging manner with a broad range of internal and external stakeholders.
• Demonstrated ability to influence, negotiate and prioritise effectively with a broad range of stakeholders.
• Extensive experience in managing third party suppliers.
• Extensive experience in risk and vulnerability management.

Qualifications

• Mandatory : 7+ years operational management of complex EUC environments, implementing new technology, creation of technical road maps and demonstrated stakeholder collaboration
• Highly desirable: Bachelor's degree in a related discipline; EUC industry certifications; Vendor certifications

To Apply

Please submit your CV and cover letter addressing your suitability for this position by clicking on the 'Apply' link below.

For further information about this position, please see the Position Description below.

Position Description - Senior Manager, EUT Services

We will be running a rolling recruitment process, so please do not wait until the closing date to apply.

When you join our team, you'll be able to access a range of benefits: www.rmit.edu.au/careers/employee-benefits. From travel to fitness, there's something for everyone!

Applications Close:

23 Mar 2024 11.59 pm

RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.

We are a Circle Back Initiative Employer - we commit to respond to every applicant.