Senior Manager - Services Marketing

RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families. After more than a century, our purpose – to provide care, commemoration and camaraderie – is as strong as ever.  
  
With Australia’s most successful prize home lottery, RSL Queensland is able to provide life-changing support services, fund world-first research, and use state-of-the-art technology to help more veterans and their families in more ways. As a member of our Marketing and Communications team, you’ll have access to multi-disciplinary marketing and communications team, meaningful campaigns, events and initiatives, and the opportunity to develop your career.  
  
And most importantly, you’ll be making a real difference for  veterans’ and their families’.  
  
Why work at RSL Queensland. Open, flexible, supportive, empowering - they’re some of things our team love most about RSL Queensland. Depending on your role, you’ll have the tools and flexibility to work in a hybrid way that balances your lifestyle and the requirements of the team.  
  
What else makes us great:  

• Option to salary package up to $15,900 per year on living expenses, and claim further tax-saving benefits on top  
• Extensive training/development opportunities  
• Bring your whole authentic self to work each day and be part of a supportive environment  
• You’re gifted 3 additional days of leave at Christmas!  
• Work in an environment that values all voices – have an influence, be the difference!  
• Benefits Hub that includes lifestyle discounts from hundreds of leading stores and services  

Now, a bit about the role:  
This role will report to the General Manager Marketing and Communications and is responsible for leading the Veteran Services portfolio and leading a team of four to plan, deliver and evaluate Veteran Services campaigns, small and large-scale Defence engagement events, marketing and communication programs and the RSL Queensland League and membership network. The role is responsible for the strategic overlay across the greater veteran Services Marketing team, working collaboratively with the marketing areas and teams. 

Based at our Anzac House office in Fortitude Valley, this is a 14 month, fixed-term contract, and allows for 3 days in the office and 2 days working from home.  
  
What’s required to succeed:  
You will be an experienced people leader, there to support and develop your team. You’ll be a product and services marketer and communications specialist, adept at building strong stakeholder relationships and delivering on our core purpose and mission.  

• Tertiary Qualifications in marketing, business, or a related discipline. 
• 6+ years’ experience in a strategic marketing and communications role 
• 2+ years in a team leader role (people management experience desirable) 
• Extensive experience in developing and strengthening stakeholder engagement through trust 
• Demonstrable success in a customer service environment focused on customer engagement and experience  
• Experience in embedding membership/client acquisition and retention initiatives 
• Extensive analytical capability to deliver impactful and meaningful reporting 
• Experience in building and developing relationships with a range of stakeholders and a demonstrable ability to develop and maintain effective working relationships with groups and individuals with diverse needs
• Experience of project management and monitoring and evaluating quality and impact 
• Excellent communication skills negotiation and presentation skills 

Embracing collaboration and innovation, we work as one to lead the change veterans need. We’re not afraid to go the extra mile or seek better ways of doing things. We look out for each other; we value all voices and respect perspectives that may differ from our own; and everything we do, we do with heart.  
 
If this is an opportunity that excites you, please apply today. Application close Sunday 21st April 2024.