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SalaryAt Optus, our vision is to become Australia’s most loved everyday brand, with lasting customer relationships. As a dynamic and innovative company, we are committed to delivering cutting-edge experiences to our customers. Our Customer Success division is at the heart of this vision, responsible for all customer interactions across various channels. We empower our teams to create products that not only solve real-world problems but also drive business success.
We are seeking a talented and experienced Senior Manager, Strategy & Digital Product to join our team. This role will be pivotal in shaping our customer, channel, and product strategies, driving product development, and ensuring the successful delivery of our solutions.
The day to day
- Provide thought leadership in Customer & Channel strategy, defining the future of Optus customer engagement, innovative channel models, and global standard processes.
- Incubate new digital customer & channel ideas, exceeding consumer expectations.
- Assume Initiative Ownership for key strategic initiatives, partnering with our Tribes in developing product strategies and roadmaps.
- Drive the overall Customer Success and Channel Strategy, aiming for a best-in-class omni-channel offering.
- Deliver strategic analysis, competitor analysis, and market trends to inform decision-making.
- Incubate innovative ideas to keep Optus at the groundbreaking and provide scalable impact to the business.
- Responsible for strategic portfolio management & ownership, ensuring alignment with our vision and driving outcomes for the customer.
- IT or Business Bachelor's Degree or equivalent experience.
- 7+ years of broad commercial experience in a fast-paced, technologically advanced, and competitive industry, with at least 2 years in strategy/digital consulting.
- 5+ years of digital leadership with a proven ability to drive digital transformation across marketing and Care experience.
- Strong working knowledge of business strategy, product strategy, and finance.
- Highly proficient in hypothesis-led problem-solving and strategy development.
- Excellent commercial acumen and financial modeling skills.
- Proficiency in MS Office suite (particularly PowerPoint, Excel).
- Demonstrated cross-functional leadership abilities.
- Exceptional communication and presentation skills.
- Competitive salary and performance incentives
- Discounts to Optus products and services, and to over 400 retailers Australia-wide
- Training, mentoring and development opportunities (ask us about OptusU!)
- Up to five days of Volunteer Leave per year
- A “connected” day for you to use to connect to something you are passionate about
- Hybrid ways of working
- Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
- Sydney Campus; 20mins from CBD via our Optus bus. Our 999 Metro Connect service connecting you to and from Macquarie University Metro Station to Optus Campus every 6-8 minutes, morning and afternoon!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.
