Senior Member Experience Manager

Senior Member Experience Manager

• Join an innovative and dynamic team with an inclusive culture 
• Shape the future of critical business functions 
• Strong opportunities for growth and career development in role 

Woolies X
As a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths to our customers, powered by our team, technology and data. We’re an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform the way people live and shop. With an industry leading technology team, backed by analytics, we’re resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an awesome experience for our customers - no matter whether they choose to shop in-store, or online.

What you’ll do

• Lead and co-design of e2e, holistic customer journeys and service blueprints; and galvanising the business around the opportunities they present
• Synthesising and translating insight from diverse parts of the business into coherent opportunities for Product, Experience and Technology to bring to life.
• Guide the development of strategic roadmaps, prioritising based on customer research, evidence and data-driven insights, to identify and capitalise on opportunities for innovation and delivery
• Foster stakeholder engagement across the organisation, ensuring alignment of business initiatives with overall business strategy, and promoting collaboration and relationship-building for customer and business benefit
• Be an active custodian of customer-centric culture and business customer value propositions

What you’ll bring

• 5+ years of experience in service design, customer experience, or a similar role, with extensive experience in leading complex, strategic projects.
• Proficiency in HCD methodologies, data analysis, and using insights for strategic decision-making.
• Experience in strategic planning and roadmap development within an agile environment.
• Strong analytical skills for data interpretation and decision-making.
• Effective communication and stakeholder engagement abilities.

What you’ll Experience
Work from Anywhere - A progressive and flexible ‘Work from Anywhere’ policy that gives you more control over your work, life and wellbeing.*
Team Discounts - Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
Parental Leave -12 weeks paid parental leave for primary caregivers . Woolworths Group will also continue to pay superannuation for up to 12 months (subject to relevant caps) while the Team Member is on parental leave (paid or unpaid). 
4 weeks paid leave for secondary caregivers
Wellness - Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families. 

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ 

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

Everyone belongs at Woolworths Group

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.

You can learn more about working with us on LinkedIn or via www.wowcareers.com.au. #LI #work180.
 
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.