Address
Salary- To $100K + Super
- Sydney CBD / Hybrid WFH
- Fast-growth, high-performance environment
- Leading Property Investment team
Experiencing exponential growth in the past 5 years, our client is now one of Australia’s largest property investment advisory teams. A values-driven business with a mission to guide their members on an exciting wealth-creation journey, they boast a 4.9 star rating on google, have garnished great write-ups in publications such as the AFR and are continuing to go from strength to strength…Duties: With somewhere between 1200 and 1400 settlements due in 2024, this is a pivotal role to take the helm of a small team of Member Care Managers and ensure exceptional service and guidance is provided to clients following the purchase of property, right through to settlement. Duties will include:
- Supervise the day to day operations of the team, including setting and monitoring goals and performance
- Develop and implement strategies to enhance member engagement
- Ensure departmental policies and best practices are adhered to
- Take over escalated member issues and utilise for training / developmental purposes
- Collaborate with cross-functional teams – sales, marketing and operations
- 2+ years in a similar role within a high-volume developer, builder, broker etc
- Possess a solid understanding of timeframes within the development process
- Experience managing staff / a team will be viewed with preference
- Maturity and a client-experience-focused mindset
- Real Estate Certificate of License is preferred (but not essential)
- Ideally have a passion for property investing and a high EQ
- Inspiring role, supporting clients in their wealth-creation journeys
- Generous salary on offer for the right candidate
- Hybrid work environment (and convenient CBD office location on bus & train routes)
- Career development opportunities
- Incredible office space with lots of natural light, breakout space and full kitchen / dining area (also a coffee shop in the lobby)
- Great workplace culture
