AddressAre you ready to embark on a distinctive career opportunity with People First Bank? Following the merger of People’s Choice and Heritage Bank in March 2023, we are on an exciting journey to unify our member focus, products, services, and technology under a single company name and brand. People First Bank embodies our commitment to prioritising people above all else.
We have dual head offices in Toowoomba and Adelaide, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.
Working with us at Heritage Bank as a Senior Member Experience Officer, you will be the face of our business for our members and will be responsible for delivering consistent high quality customer service.
About the role:
This role will be based at either our Heritage Bank, Castle Hill or Macquarie Park Branch.
We take great pride in giving our members the best experience we possibly can – consistently, across everything we do. Being member-owned means we are passionate about our members. We need to ensure that with every interaction whether on the phone or face to face, we provide the right solutions and appropriate outcomes. Being able to connect meaningfully and personally with our members is core to our success as it helps us to support our members’ financial needs and assist them in achieving their goals.
What you’ll be doing:
- Assisting members with their transactional needs and enquiries
- Engaging in needs-based conversations to find the right solutions for our members, every time!
- Building relationships to help members achieve their long-term financial goals
- Educating members on how to utilise digital and mobile banking tools to enhance their banking experience
- Collaborating with your team to achieve strategic goals
- Branch cash management activities, including ATM maintenance
- Ensuring the completion of accurate and timely personal lending submissions in line with both regulatory and responsible lending obligations
- Providing leadership support to the Branch Manager
Here’s what you can do for us:
We are looking for team members who are driven by achieving positive customer outcomes. You must be a confident communicator, with a genuine passion for helping people. To be successful in the role you will also need cash handling and reconciliation experience, be digitally savvy and able to quickly grasp new systems. Previous experience in a customer service role and prior experience in banking would be highly regarded.
Who are we?
People First Bank powered by People's Choice and Heritage Bank. With over 720,000 members and 1,900 employees, we are committed to creating a better future for our members and the communities we serve. We have dual head offices in Toowoomba and Adelaide, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under brands, People First Bank, Heritage Bank and People's Choice.
Putting ‘People First’ starts with our team members and we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.
Why you’ll love working here!
We believe the little extras can make a big difference in supporting your success!
We offer a range of attractive benefits for our team members including career development opportunities, discounts on financial products and services, and celebrate the work of our people through our peer driven recognition program.
Some benefits include:
- Paid parental leave and special leave provisions..
- Employee banking benefits and discounted insurances.
- Career development opportunities, and ongoing training, coaching and support.
- A dedicated Employee Assistance Program for you and your family to access in times of need.
- Paid volunteering days and access to a diverse range of community and charitable initiatives.
If you are ready to join a supportive team who are passionate about the work they do and the results they achieve, then click 'Apply' now and submit your application.
Applications close: 8.00am 3 July 2024.
We are committed to diversity and inclusion and support candidate requests for adjustment to accommodate disability, illness or injury, to enable everyone to equitably participate in our selection process.
