AddressOur Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
This is a chance to make your mark in a business with strong people and customer focus. You'll combine all your talents, from leadership, relationship building and delivering technical solutions to our clients as part of our Microsoft 365 Centre of Excellence across Australia!
The Senior Microsoft 365 Engineer plays a key role as a Level 3 Support team member of our Microsoft 365 Centre of Excellence. As a member of this team, you will be responsible for designing, building and supporting solutions end to end for our customers. You will troubleshoot technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. You will be accountable for delivering a first-class experience for consumers of our Intelligent Workplace services.
Focusing on Microsoft 365 enablement and productivity outcomes for our customers including workloads spanning data, files, communications and collaboration, security and the identity and access management that ties these together.
Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!
Please note that to be successful in this role, you must be an Australian Citizen and be able to achieve a Baseline or NV1 security clearance.
What you'll do
At the moment, as a Senior Microsoft 365 Engineer you will be focused on:
- Provide technical leadership for customers Microsoft 365 environments
- Using tools and processes to deliver services to customers in accordance with SLAs
- Operational support of customer systems including proactive monitoring of systems, assisting with incident resolution, performing standard and non-standard changes
- Identification of inefficient procedures or processes and suggesting improvements for implementation
- Produce accurate, concise, and timely reports as required
- Take responsibility for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff.
- Creation of design documents (HLD, DDD and LLD)
- Assume the role of technical leader or design engineer in projects as required.
- Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)
- Provide governance and support to customers Microsoft 365 environments
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders' changing requirements and this can mean we evolve in our roles to meet those needs.
What you'll bring
Required experience:
- Previous experience in an ICT Professional Services organisation
- Extensive hands-on experience as a Microsoft 365 Engineer
- Working knowledge of competitor solutions in the below IT platforms
Nice to have
- Extensive knowledge of core collaboration services in Office 365 including[CW1] :
- Exchange Online Mailbox Management
- Exchange Online Protection
- Microsoft Teams
- SharePoint Online
- OneDrive for Business
- Email security and archive technologies
- Enterprise SSO Applications
- Third party mail filtering solutions
- Extensive knowledge of core AzureAD (Entra) identity management and related objects including:
- Users
- Traditional Groups (Security, Distribution)
- Office 365 Groups
- Devices
- Guest Users (External Users)
- Working knowledge of AzureAD (Entra) identity and authentication technologies including:
- Azure AD Connect
- Password Hash Sync
- Pass-thru Authentication
- Seamless SSO
- ADFS
- Azure MFA
- SSPR
If this sounds like your next career adventure, we would be delighted to receive your application. Apply now - we can't wait to meet you!
Why join us here at Datacom?
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
