Address
SalaryAs a business inside one of Australia's largest retailers, WooliesX aims to bring the best of Woolworths Group to our customers.
We're an innovation business that brings together the brightest minds in e-commerce, technology, media, and data to transform how people live and shop. With an industry-leading technology team backed by analytics, we're resourceful and willing to experiment. Our agile teams are empowered to innovate and deliver an excellent experience for our customers - whether they shop in-store or online.
- Collaborative and knowledge sharing culture
- Hybrid working on offer
- Opportunity to work at scale within one of Australia's largest organisations
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose - 'to create better experiences together for a better tomorrow.' It's that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
We are Wpay
Founded within the Woolworths group, Wpay has unparalleled expertise in customer-led payment experiences for businesses across Australia and New Zealand. We're ready to help businesses move beyond payments by transforming transactions into rich payment experiences.
With an unrivaled understanding of people and the way they pay, we simplify operations and innovative payment offerings. Keeping businesses safe from fraud, improving customer satisfaction, and enabling growth.
Wpay is Australia's largest non-bank payments provider, processing
1.2Bn transactions and
$50bn in volumes, servicing
30m customers in-store and
19m customers online - every week! You'll be working with Australia's largest retail operations - both online and in-store, along with pushing the innovation boundaries with marketplaces and the subscription and gig economy businesses.
What you'll do
This role is for an Senior Operations Engineer who will work across multiple technology stacks to take the lead on complex and high priority issues. You will be responsible to reach out to various teams across the group for the purpose of incident resolution. You will review and analyse the logs performing trend analysis and instigating solutions between the responsible teams.
- Resolve high priority and impacting incidents within SLA's including after hours if the needs arise ensuring correct operational processes are followed
- Responsible for the team coaching and mentoring to meet SLA and ticket resolution following ITIL principles
- Work collaboratively with Product Owners, BAs, Situation Management and Engineering squads to manage resolving incidents and conflict
- Support after hours escalations and high priority incidents in Sitman incidents
- Investigate trending Incidents and organise dev teams to focus on urgent issues as they occur
- Monitoring tools such as Splunk, Dynatrace, Kibana, Pagerduty
- Networking tools such as Akamai, DNS, Firewalls, Load balancers
- Previous exposure to tools including: Apigee API Proxy, SAP Hybris/Commerce Cloud (Java/Groovy),Apache Tomcat
- Azure Cloud - Kubernetes, CI/CD pipelines, GCP BigQuery, Datahub and settlements systems and Rest APIs
- Previous Experience with Databases and monitoring - MS SQL, MongoDB
Our Team Members are at the heart of everything we do and we're always looking for ways to support your career journey and reward great work:
- A progressive and flexible 'work from anywhere' policy that gives you more control over your work, life and wellbeing
- Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
- A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app.
- A progressive and competitive leave policy that gives you more space for what matters to you
We're a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose - 'to create better experiences together for a better tomorrow.'
Here you'll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Everyone belongs at Woolworths Group
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
You can learn more about working with us on or via . #LI #work180.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Woolworths Group is not responsible for any fees related to unsolicited resumes.
