Senior Operations Officers

Our role 

We are the national end-to-end regulator of aged care services and are focused on delivering a world class sector that safeguards the welfare and rights of consumers. We are invested in engagement and education to: 

• build confidence and trust in aged care 
• empower consumers 
• support providers to comply with quality standards 
• promote best practice service provision. 

Our responsibilities 

We are also responsible for: 

• granting approval for providers to deliver aged care services 
• administering the Serious Incidents Response Scheme 
• reducing the use of restrictive practices. 

We independently accredit, assess and monitor aged care services subsidised by the Australian Government, conduct home care investigations and determine provider compliance including whether any requirements or sanctions need to be imposed. We also resolve complaints about services.

The opportunity 

There are multiple teams within the Quality Assessment and monitoring group that support the delivery of the Commission's quality assessment and monitoring activities. Within those teams there are several APS6 Senior Operations Officers.  

The successful candidate will be required to provide efficient generalist senior operational support with an opportunity to be involved across the multiple QAMG Operations areas.  

The APS6 Senior Operations Officer roles within QAMG contribute the following: 

• Management of the operations teams, building both individual and team capacity to undertake roles both efficiently and effectively. 
• Regional operation support functions, including scheduling, reporting, administration support, database support, and travel, are undertaken in accordance with operational priorities and in a fluid environment. 
• Working constructively with key internal (regional and national) and external stakeholders and support staff to do so. 
• Foster and support staff to motivate team members, building cooperation and optimising team performance. 
• Undertake or lead project work or new operational initiatives in support of Assistant Director Operational Planning and Regional Director. 
• Other duties as required.

Our ideal Senior Operations Officer candidate

Our ideal candidates will have demonstrated experience in: 

• Excellent generalist oral and written communication skills supporting an ability to produce concise written documentation. 
• Ability to effectively manage interpersonal relationships and communicate with influence with internal and external stakeholders. 
• Strong analytical skills and the ability to make sound operational decisions.  
• A strong understanding of legislative, policy and regulatory frameworks, in particular the Aged Care Quality and Safety Commission Act 2018, Aged Care Quality and Safety Commission Rules 2018, administrative decision-making principles and the Aged Care Quality Standards, or be able to demonstrate a capacity to quickly acquire this knowledge. 
• Experience in quality management, continuous improvement, process design or process improvement with high level attention to detail, accuracy and thoroughness in work undertaken. 
• Demonstrated ability to respond positively to change, take responsibility for managing work initiatives and the ability to build capability and provide support to teams. 
• Be an effective representative of the organisation, acting professionally (including adhering to APS Values & Code of Conduct) and operating within the boundaries of organisational processes and legal and public policy directions.

Eligibility 

• To be eligible for these positions you must be an Australian citizen
• Successful candidates will be assessed through our pre-employment screening checks, such as an Australian Criminal History Check. 

Contact

For further information, please contact the QAM Executive Support, Governance and Workplace Planning Team at ***************@agedcarequality.gov.au.  

Please contact our recruitment team on (02) 9633 3*** or ***********@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Apply 

Applications close at 11:59pm AEDT on Sunday, 25 February 2024.