Senior Operations Officer - Workforce And Capability

About the Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

The Role 

As a Senior Operations Officer – Workforce and Capability you will be responsible for assisting in the development and implementation of workforce planning for the Compliance Management Group (CMG). You will also be responsible for building the capability of CMG by identifying gaps in current Workforce and future workforce needs by working with the Learning and Development Section of the Aged Care Quality & Safety Commission. You will support the team by monitoring workloads and capacity to ensure appropriate planning and timely recruitment.

Role Duties

• Assisting with the development and monitoring of the group’s workforce plan and recruitment & retention strategy 
• Analysing workforce data, trends and metrics and assisting with presenting workforce planning insights and recommendations to the CMG leadership group to improve performance, address workforce challenges, identify any gaps in current Workforce and future workforce needs and support business decision-making
• Identifying capability and development needs of staff and leaders within CMG and prioritising and co-ordinating relevant opportunities to build capability within CMG 
• Reviewing business/team requirements for workforce planning reports and identify gaps and changes needed in existing reports. Develop new workforce planning reports and analyse and validate the data
• Manage administrative outcomes for recruitment and onboarding of staff within CMG and co-ordinating, creating and amending Induction Plans/Training.
• Coordinate and manage group operational governance. 
• Co-ordinating and gathering data for responses for external enquiries 

Our ideal candidate

Our ideal candidate will possess the following capabilities:

• Ability to work with competing priorities, milestones and changing priorities. 
• Excellent verbal and written communication skills.
• High level of analytical and problem-solving skills. 
• Demonstrated understanding of Workforce and resource planning
• Commits to action, being highly proactive and takes responsibility for meeting the teams’ milestones and objectives. 
• Demonstrated ability to develop and maintain important relationships with external and internal stakeholders.
• Ability to effectively collaborate in a dynamic and proactive manner within a team environment, makes use of team capabilities and supports effectiveness of the team. 
• Well-developed best practice research, planning and organisational skills while managing multiple projects/tasks. 

Eligibility

• To be eligible for these positions you must be an Australian citizen.
• Successful candidates will be assessed through our pre-employment screening checks, such as an Australian Criminal History Check.

Submit an online application by 11:59pm AEDT on Monday 5th February 2024.