Senior Project Officer

Organisation / Entity: Department of Customer Service
Job category:
Information and Communications Technology
Construction and Architecture | Project Management
Projects | Project Officer
Projects | Program Manager
Projects | Project Manager
Job location:
Central & North Coasts - Newcastle & Hunter Valley / Gosford, Central Coast and Region
Central & North Coasts - Newcastle & Hunter Valley / Lismore & Far North Coast
Regional NSW / Bathurst & Central West NSW
Sydney Region / Sydney City
Job reference number: req23194
Work type: Full-Time
Total remuneration package: $116211.00 - $128061.00 + Superannuation
Contact: Shaily Chouhan
Contact email: Shaily.Chouhan1@customerservice.nsw.gov.au
Closing date: 18/11/2022 - 09:59 AM
Targeted / Identified:

Senior Project Officer- Ongoing role

Flexible location – role can be based in Sydney / Bathurst / Gosford / Tweed Heads

Hybrid working options available and all flexible working arrangements considered including part-time, part-year and job-share

An exciting ongoing opportunity has arisen for a Senior Project Officer to join the NSW Telco Authority, a rapidly growing part of Digital. NSW within the Department of Customer Service.

The successful candidate will be an experienced individual and play a key role in delivering outcomes within the Enterprise and Business Operations unit at the NSW Telco Authority.

You will be joining a friendly, fast-paced, dynamic and diverse team who is passionate about keeping people and places safe.

We are an inclusive employer that fully supports flexible working and values our people for their diverse ideas, backgrounds and skills. We are committed to building a workplace that reflects the community we serve and welcome applications from everyone.

The role sits within the Chief Operating Officer’s Office in the Enterprise Business Operations Unit of NSW Telco Authority.

Opportunities this exciting don't come around often. Don't let this one pass you by!

In this role you will:

• Manage the implementation and delivery of a variety of programs applying sound project management principles and best practice methodologies to achieve the required outcomes.
• Provide expert advice on the end-to-end change strategy, communication, impact, change readiness, training needs and deployment plans to support informed decision making and improve future outcomes.
• Manage projects and oversee the consistent application of the program’s change framework to ensure consistent engagement, change management and the development of change capability
• Maintain an appreciation and understanding of the business, its challenges, and objectives
• Provide expert advice and information on emerging issues and present recommendations to inform decision making and mitigate the impacts of change
• Create change management plans and communications plans, including the training and orientation of employees through a structured change management implementation strategy addressing change impacts to minimise risk and support a smooth and successful transition to future state
• Develop and maintain stakeholder and customer relationships though effective communication, consultation, negotiation and issue management to ensure deliverables are met and outcomes achieved

To be successful in this role you will demonstrate:

• Are a capable and dedicated professional looking to join a fast-paced complex working environment
• Have experience working with multiple stakeholders and balancing competing priorities to ensure project objectives are achieved
• Demonstrated ability in fostering effective working relationships, consulting, and negotiating skills with stakeholders at all levels.
• Think strategically, supported by strong review and analysis skills.
• Are flexible, adaptable and enjoy working in a team environment and able to navigate the requirements of government.
• Excellent communication skills with ability to distil findings and insights and communicate that to a broad audience
• Experience in a regulatory environment and cross-functional teams is highly regarded

What we need from you:

An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

For enquiries regarding this position, please contact Emma Fairbairn on emma.fairbairn@customerservice.nsw.gov.au

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements. We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

Salary Grade 9/10, with the base salary for this role starting at $116211.00 base plus superannuation leave loading + accrued flex leave + continuous professional development opportunities.

Click Here to access the Role Description. For enquiries relating to recruitment please contact Shaily Chouhan via Shaily.Chouhan1@customerservice.nsw.gov.au.

Closing Date: Friday, 18 November 2022 at 9.59am

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via Shaily.Chouhan1@customerservice.nsw.gov.au or .