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SalaryWhere excited about design!
We're a big bank with a simple but ambitious purpose: to shape a world where people and communities thrive - and we know that design will help us get there.
We have an opportunity to think truly holistically about what a best-in-class experience will look like for our retail customers. As a member of the team building the ANZ Plus proposition, you will design and deliver innovative, digital-first, customer centric solutions that focus on improving financial wellbeing and convenience.
What will your day look like
As a Service Designer within the "Join ANZ Plus" value stream, your team's mission is to provide customers with a seamless and intuitive migration experience.
In this role you will be on the tools and in the field researching, ideating, designing, and testing experiences that our customers will love.
You will apply Design Thinking within your day-to-day role and create customer journeys that are based on research, validated through testing, and are clearly articulated.
Part of a cross-functional team, you'll work in a fast-paced Agile environment, helping solve complex design challenges. You'll need to thrive in ambiguity and be able to adapt to continuously evolving environment.
What will you bring?
- Design research - you are experienced in exploratory and evaluative research, can translate research data into meaningful insights, and recommend actions and design solutions accordingly
- Ability to bring to life key touchpoints and experience moments - you can bring customer experiences to life through sketches, wireframes, and prototypes to support design critique and iteration
- Journey Mapping - you can visualise the end-to-end cross channel customer journeys and use these to facilitate conversations with stakeholders to identify potential issues and understand trade-offs and decisions that need to be made to deliver the service experience
- Value and process mapping - breaking down processes and proving where they provide value to our business and to our customers
- Design craft - You understand and have designed experiences for a comprehensive set of service touchpoints (e.g., UX design, physical space, assisted channels). You have some cross-over into UX for rough wireframing of mobile and web experiences.
- Facilitation and stakeholder engagement - you are a skilled facilitator and an engaging communicator, able to lead workshops and meeting with stakeholders, including executives
- Proposition development - you support the development of customer value propositions and their proof points, based on key customer needs and insights.
- Understanding, knowledge and experience working with Accessibility standards (i.e., WCAG 2.1) and how this might be applied to both web and mobile platforms.
There's something special about being part of ANZ. From the moment you join us, you're part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
But it's not just our customers who will feel your impact. You'll feel it too. Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You'll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
Job Posting End Date
14/02/2023, 11.59pm, (Melbourne Australia)
