Senior Service Designer

• Full time maximum term position up to 3 years (part time considered)
• Salary based on experience, range: $97,922 - $122,400 plus super
• Up to $15,900 in salary packaging and hybrid WFH & office model

About the role:
Victoria Legal Aid (VLA) is seeking a Senior Service Designer to provide service design expertise and support to projects and initiatives in our growing First Nations Services directorate.
Based at our Melbourne CBD office on Wurundjeri Country, this is a newly created position that leads the design and development of VLA's services to First Nations people and communities. In this role, you will collaborate with internal and external stakeholders, specifically First Nations employees and community-controlled organisations, in designing, delivering and reviewing practices to better embed a First Nations perspective on all aspects of our work.
This is an excellent opportunity for individuals seeking impactful and fulfilling work where the primary goal is enhancing access to quality legal services for First Nations people.
About you:
We welcome applications from candidates with diverse backgrounds and experience. As our ideal candidate, you will possess:

• Demonstrated experience collaborating with First Nations communities, including an understanding of cultural norms, communication styles and complex issues experienced by First Nations people.
• Strong project management skills and experience managing end-to-end service design, including the generation of journey maps, service blueprints and use of appropriate research methodologies and ethical frameworks.
• Highly developed communication, change management and interpersonal skills and the ability to lead, influence, communicate and consult with a diverse stakeholder group.

Please note, any experience with service design and delivery or managing projects in the government, health, community services or legal sector, or any prior experience working with First Nations organisations will be highly regarded.
If you identify as Aboriginal and/or Torres Strait Islander, please apply. We'll give you priority consideration, as per the Special Measures provision of the .
We embrace diversity and inclusion, and we encourage you to apply if you have a disability, identify as LGBTQI+, or are from any cultural or language background.
Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If you're excited about this role but your CV doesn't align perfectly with our job description, we encourage you to apply anyway. You may be just the right candidate for this or one of our many other opportunities.
About Victoria Legal Aid:
We provide legal representation to those who need it most. With over 1000 staff employed in 15 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.
Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.
Employee benefits:

• Family friendly, flexible hybrid work from home & office model
• Training and professional development opportunities
• Supportive team environment in modern offices
• Salary packaging which allows up to $15,900 of your salary each year to be tax free
• Culturally-aligned support with Cultural and Ceremonial leave, First Nations Staff Network, and

which allows up to $15,900 of your salary each year to be tax-free * Opportunity to join
(and salary package the cost) * A structured Supervision Model and ongoing training and professional development opportunities.
How to apply:
To be considered for this role, please submit a current resume and cover letter outlining motivations and experiences that would make you suited to the position.
If you require adjustment to the recruitment and selection process or need an alternative format to any of the application material, please don't hesitate to get in touch with .
For further information review the attached position description or contact Marie Baird – Manager, Service Design and Innovation on (03) 9269 0109.
No agency applications will be accepted.
Applications close by 11.59pm on Monday 29 January 2024.
Other relevant information:
It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.
VLA is committed to putting the safety and wellbeing of children first.