Address
Form of work
Salary- Multiple Ongoing Full-Time /Part-Time/ Job Share opportunities
- Our team is located in Parramatta. Applications from all locations across NSW will be considered
- Flexible and hybrid working arrangements available including part-time and job share
- We encourage Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds and people living with disability to apply
- Clerk grade 9/10 with salary ranging from $116,211 to $128,061 plus employers’ contribution to superannuation and annual leave loading
The Early Childhood Outcomes(ECO) Division is leading once in a generation improvement to early childhood education and care in NSW. New reforms will reduce costs for parents, increase accessibility to childcare places and improve child outcomes through universal pre-Kindergarten.
To support the design and delivery of service and system design we are recruiting a Design Manager and Senior Service Designer.
About the Role
The Senior Service Designer role will work closely with the Manager, Design to deliver complex service and system design work to support the government's Universal Pre-Kindergarten commitment and wider early childcare education reform. The team work collaboratively to support projects that focus on the system and service design, project delivery and improvements.
Key functions of the role will include:
- Support the Manager, Design to lead/manage service design activities, challenge established thinking, and develop new approaches to complex early childhood education design problems.
- Support projects to have a human centred design approach
- Support colleague's development in design capabilities including creating a culture in which colleagues can grow their design skills.
- Support the Manager, Design to coordinate the design and evaluation of service and systems models in collaboration with communities, families, early childhood educators and teachers, service providers and colleagues in the Department.
- Undertake culturally appropriate, trauma informed and ethical research with families, teachers and educators to gather appropriate data and insights to support the future design of service and systems and identify challenges and opportunities for improvements.
- Work collaboratively with internal and external networks to support the team's goals
- Visually communicate service design options including journey maps and service system blueprints or maps
- Ability to managing competing priorities and providing consistently high levels of support, given heavy workloads.
- Acts with discretion and maintains confidentiality.
- High attention to detail with the ability to maintain accurate and detailed records.
- High-level planning, organisational and coordination skills.
- Positive attitude to thrive in a fast-paced environment, supporting the business to achieve its goals.
- Self-directed and highly motivated.
- Exceptional communication skills, both verbal and written.
- Excellent relationship management and communication experience.
- Comfortable working in an agile environment and resilience in the face of shifting priorities.
Key knowledge and experience
- For those applying for a role in the Centre for Excellence; educational and/or teaching experience in the Early Childhood Education and Care sector is desirable.
- A valid Working with Children Check for paid employment. This is a child-related role. As a condition of employment, you will be required to provide a Working with Children Check (WWCC) Clearance number and complete a National Criminal Record Check. Visit the
About the Department of Education
The NSW Department of Education serves the community by providing world-class education for students of all ages.
We ensure young children get the best start in life by supporting and regulating the early childhood education sector. We are the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. We are committed to fostering vibrant, sustainable and high-performing vocational and higher education sectors.
We are responsible for enacting NSW Government policy, driving improvement in education, and overseeing policy, funding and compliance issues relating to non-government schools. We respect and value Aboriginal and Torres Strait Islander people as First Peoples of Australia.
Benefits
- 35-hour week with flexible working conditions
- opportunities for growth and development
- competitive salary
- supportive and collaborative team culture
Attach your resume (maximum of 4 pages) and a cover letter (maximum of 2 page) outlining how you meet the capabilities of this role.
Closing date: 7 December 2022 (11:59 pm)
The interviews will be prior to the Department's shutdown.
We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ( ) or visit .
A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.
For role and recruitment related enquiries please contact the ECO recruitment team at
