AddressWe are currently working on a SENIOR SERVICE DESIGNER role within a Digital Government agency based in Sydney (open to Brisbane also) with a Hybrid working way (ideally 2 days in office) for a minimum of 12 month contract.
Day rate is subject to experience but around $1,000-$1,300 p/d + Super
As the Service Designer you will designing the end-to-end journey of Digital services based on evidence of customer needs and strategic outcomes
You will be responsible for driving a human-centric and holistic approach to service delivery; helping to design and guide solutions to support multiple.
Please note you need to be in a position to obtain a Baseline Security clearance (Australian citizen).
Role –
- Execution and delivery of best practice service design methods and processes supporting the future design
- Manage the design and delivery of service design artefacts and communication of current and future state journey maps, service blueprints and personas ensuring a holistic approach to end-to-end service design
- Working as part of a team and be able to communicate effectively and manage relationships
- Lead and deliver workshop design and facilitation
- Manage and deliver contextual research and insights
Skills –
- Over 4 years’ experience in HCD methods with a focus on Service Design, with Strategy/ Research
- Experience in leading customer-centred design
- Strong service design experience with a digital and/or omni-channel focus
- Extensive experience with process mapping and process improvement
- Understanding and application of Design Thinking principles
- Government agency OR Health Sector in a design capacity exp highly desired
