Senior Site Operations Lead

Job Title Senior Site Operations Lead
Job Description Summary As the Senior Site Operations Lead at Cushman & Wakefield, you will play a pivotal role in overseeing and managing Site Operations for a major corporate client in the resources sector, particularly BHP Perth. Your responsibilities include ensuring high levels of customer service satisfaction, safety compliance, and strategic delivery of Integrated Workplace Solutions (IWS).
Job Description
What You Will Be Doing
Lead and deliver all Site Operations, ensuring high customer service satisfaction and safety compliance locally.
Manage a diverse onsite team, fostering a professional, collaborative, and supportive culture.
Demonstrate clear understanding of complex corporate structures and effectively manage escalations.
Liaise with key site contacts, contractors, and Facilities team for optimal facility usage and standards.
Coordinate Site Operations for minimal disruption, aligning with portfolio KPIs and performance metrics.
Collaborate with Facilities Management services team to ensure customer satisfaction and compliance.
Deliver services within budget and reporting requirements, working with Finance and Facilities Management teams.
Monitor financial performance and align with procurement processes.
Lead and train the team for exceptional customer service, managing workload distribution and providing guidance.
Support National Operations Lead and collaborate with other Stream Leaders as needed.
Proactively review workplace systems/processes for continuous improvement.
Develop operational standards/playbooks/manuals for the client's workplace.
Provide relief services during leave and overload periods, occasionally working extended hours for resident requests or major events.
About You
Minimum 5+ years' experience in leading, managing, and coaching medium to large teams.
5+ years' experience in Workplace & Facilities Management (all-rounder)
Strong client focus and customer experience mindset.
Excellent communication and interpersonal skills.
Tertiary qualifications in a related field preferred.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
Long term job security
Being part of a growing global company
Ongoing development and a promote from within culture.
Being a member of a high performing team on a prominent client account
At the very heart of Cushman & Wakefield lies an unrelenting commitment to creating an inclusive culture that benefits employees and creates a positive community impact. We are passionate about championing industry change and celebrating the diversity of our people, our business and our clients. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to . Please refer to the job title and job location when you contact us.