What's in it for you?
- Working in an environment that is embracing a continuous improvement culture
- Be part of an organisation that focuses on Growth Mindset, providing you training and certification
- Work in a company with the highest Microsoft Azure consumption in WA showing we are truly cloud focused
- Being part of empowered, cross-functional agile delivery teams that works with the business to solve problems
- Flexibility between working from the home or office with flexible hours for a better work life balance
- Gain RAC Staff Benefits including free Roadside Assistance and 25% discount on your Insurances
About the role
- Providing the business with a professional and consistent service by ensuring requests are regularly updated and realistic resolution times are provided
- Applying a reliable service desk ticketing operation as second level escalation point for the RAC IT Service Desk
- Answering support requests from email, ticketing system, walk-ins, and phone calls.
- Performing field service calls to RAC owned buildings
- Presenting to Field Service and Service Desk teams for knowledge transfer and growth mindset
- Assisting with Field Support project work and delegated tasks from End User Platform project work when required
What are we looking for?
- Experience in quickly diagnosing needs through effective conversation and questioning
- Previous experience working within a customer service or helpdesk support environment is desirable
- Experience working in an environment managing customer expectations
- Experience with directory services, specifically Active Directory & Azure AD
- Exposure in using ITSM toolsets (e.g Jira Service Desk, ServiceNow)
About RAC
As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islanders, diverse cultures and backgrounds, LGBTIQ+ identities, and all age groups to apply.
RAC is committed to flexibility. If you need assistance or adjustments to fully participate in the application process, please contact ***********@rac.com.au.