AddressAbout Byte
Byte is an Australian-based and owned IT service business with head office in Melbourne and has been in operation for over 3 decades. Our core focus is to modernise and innovate the way people work and collaborate.
We empower people to do their best!
We specialise in contact centre, cloud and infrastructure, modern workplace, security, and managed services. We are passionate not just about what technology can do, but what it can empower people to achieve.
What we are looking for:
• Strong understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, and routing.
• Solid knowledge of Firewalls and Network technologies such as Cisco, Palo Alto, and Meraki to provide support for hybrid network solutions spanning on-premises and cloud environments.
• Experience in configuring and troubleshooting networking components within Azure environments.
• Familiarity with Azure networking services such as Virtual Networks, Azure Firewall, Azure Load Balancer, and VPN Gateway.
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service.
• Ability to work both independently and collaboratively in a fast-paced, dynamic environment.
• Previous experience in ticket management and user support, as well as Familiarity with ITIL framework and incident management best practices.
• Relevant certifications such as CCNA, Azure certifications (e.g., AZ-700, AZ-900, AZ-104), and other cloud and networking certifications are a plus.
Role & Responsibilities:
• Provide expert-level technical support for network infrastructure solutions with a focus on Firewalls and Azure cloud environments.
• Handle network-related tickets escalated from the help desk or end-users, providing timely resolution and effective communication.
• Collaborate with stakeholders to understand business impact and provide support in implementing service requests for technical network solutions.
• Skilful in troubleshooting of on-premises networks performance issue as well as Azure cloud services such as ExpressRoute and VPN Gateway configurations.
• Assess network performance, troubleshoot issues, and provide recommendations for optimising network configurations for health and performance.
• Implement network security patches and firmware upgrades across range of different firewalls and network devices.
• Take calls from end-users experiencing network issues, troubleshoot problems remotely or escalate as necessary to ensure prompt resolution.
• Document all ticket resolutions, including troubleshooting steps taken and solutions implemented, to maintain a comprehensive knowledge base.
• Develop and maintain comprehensive documentation, including knowledge base articles and standard operating procedures, related to Azure services.
Benefits @ Byte
• Flexible hybrid arrangement.
• We support you to level up your skills through guaranteed learning & development with opportunities like Microsoft Certification, Genesys, AWS and other technical learning.
• Opportunity to grow your career in a diverse and inclusive environment.
• Regular team building and social activities - Our office favorite are Tribal Lunches where we celebrate our culture through an amazing lunch that is hosted by someone different each month.
• Wellbeing & volunteer leave
