Address- SA based IT company experiencing significant growth
- Fun and collaborative team environment committed to ongoing development
- Technical-led company (rather than sales-based approach)
- Strong focus on culture. An ethical company with flexibility and autonomy.
- Permanent role with competitive salary and benefits
About Us:
Our Client is progressive and innovative IT company that demonstrates a genuine commitment to providing outstanding customer service and high quality technical solutions. Specialising in networking, security, and unified communications for medium, large and enterprise business, government and defence, They have a strong reputation with its continually growing customer base.
Customers choose our Client because they promise the right people and the right solution done right the first time. Committed to continuing to deliver on that promise through having the right people, technology and expertise within their business, Hastwell is now seeking a Senior Systems Engineer – Network and Security to join our close-knit tribe.
Position Overview:
We are seeking a Senior Systems Engineer to join our dynamic team. This role involves delivering high-quality technical solutions, maintaining customer relationships, and providing mentorship to technical staff. This role will involve working within the Operations Team to design, implement and support secure and reliable networking and Security solutions for a wide range of clients through our various services including Professional Services, Consulting, Managed Services and Staff Augmentation.
You will work in a fun, collaborative team environment amongst other engineers to ensure successful delivery of high-quality enterprise solutions. This a full-time, permanent role based initially at our Head Office in North Plympton and will include a variety of remote work as well as onsite work at client sites. You’ll work side by side with our Service Delivery Manager, Project Manager and Solution Architects to deliver impeccable technical solutions to our clients.
If you’re passionate about technology, possess strong leadership skills, and thrive in a high-integrity, collaborative environment, we want to hear from you
Key Responsibilities:
- Build and maintain strong customer relationships by understanding and exceeding their needs.
- Deliver top-notch technical solutions and services to customers.
- Seek opportunities for improvement within customer environments.
- Resolve technical issues with persistence and thoroughness.
- Provide support to customers, ensuring SLA targets are met.
- Maintain ownership of incidents and escalations at client sites.
- Adhere to billable target KPIs or escalate as necessary.
- Assist the sales team in managing the client base effectively.
- Identify areas for service delivery and project management improvement.
- Create and maintain documentation in accordance with Hastwell standards.
- Maintain customer environments in alignment with Managed Services agreements.
- Support the Service Desk function and mentor junior staff.
- Provide 24×7 on-call services as per the roster.
- Stay updated on customer technical environments and industry trends.
- Adhere to internal standards, including the ITIL framework.
- Assist in designing, scoping, and quoting for projects.
- Maintain accurate records of work, including timesheets and ITSM tickets.
- Plan, coordinate, and implement network changes and life-cycle management activities.
- Enhance the performance of existing systems.
- Collaborate on Service Improvement Plans and other efficiency initiatives
Are you the ideal candidate?
Our values come first! , Our Client believe in putting forward the right people, doing the right things, for the right reasons, the first time. We support our people and our customers by building long-term genuine relationships. We believe in taking the time and training to develop expert specialist skill sets that empower us to deliver high-quality solutions to customers that stand the test of time. We swim upstream, challenging the status quo to ensure that we continually learn and improve while ensuring that customers are provided with the solutions that are the best possible solutions for them. We tie these things together with a sense of team ownership, personal ownership and autonomy that enables everyone to jump in and ‘own it’.
If this sounds like your personal values, then you’re the person we’re looking for.
Additionally, the following will help;
Certifications with the following vendors will be an advantage, as will demonstratable practical experience with products from these vendors;
- Cisco/Meraki – CCNP, CCIE, CCSP
- HPE Aruba – ACSP, ACMP
- Fortinet – NSE4 -> NSE7
- Palo Alto – PCNSA, PCNSE
- F5 – F5-CTS, F5-CSE
Other traits we’re looking for include;
- Passion for mentoring and guidance
- Passion for technology
- Passion for learning
- A desire to serve others
Culture & benefits
With an enviable culture that truly embraces collaboration and actively encourages work/life balance, this is a fantastic opportunity to work for an organisation that is respected for its customer service and puts fun at the heart of everything they do. Enjoy regular staff BBQs, table tennis competitions and virtual reality games in an authentic, team-focused and empowering environment.
Join Our Team:
If you are passionate about technology, mentoring, and delivering exceptional solutions, we invite you to apply for the Senior Systems Engineer position at Hastwell. Join us in shaping the future of technical excellence and customer satisfaction. Apply now, below.
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