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SalaryThe ICT team here at Telethon Kids are dedicated team of professionals who provide a continuous high-quality service and great end-user experience. With over 1000 users across multiple locations, our mission is to create a borderless collaboration space which is secure, always accessible and available through any modern device.
We now have an exciting new opportunity for a Senior Systems Engineer to join this high performing team which is transforming the way that IT supports researchers and creates capabilities to support collaboration and new ways of work.
In this position, you will support the Institutes ICT capabilities and to improve operational efficiency using the latest enterprise class infrastructure, increase automation, customer self-service and ICT service levels. This role will also drive excellent project outcomes creating capabilities to support collaboration leading to new ways of work.
Some of your duties will include, but not be limited to;
- Maintain an awareness of industry standards and practices, emerging technologies, trends, and their application to support service delivery
- Act as a subject matter expert for the project team providing advice on risk assessments and mitigation
- Develop policies procedures and other documentation required to support the systems, networks and server environments
- Act as a Technical Lead for troubleshooting and problem resolution and be responsible for 3rd level support issues.
About You
The ideal applicant will have significant experience supporting 1000+ users spread across divers locations and will value being part of an innovative, high performing team that strives to exceed expectations.
Along with this, your application must also be able to demonstrate the following;
- Have proven experience delivering special projects over and above BAU activity, including consolidation, complex migrations, cloud adoption and establishing/proving DR capability.
- Experience working within an IT service desk environment, experience in supporting Windows operating systems, preferably Windows 7 and above and Microsoft Office products
- Proven analytical and problem-solving abilities and attention to detail
- Leverage soft skills, software and hardware configuration capabilities and formal IT frameworks
About Us
Our aim is to create a workplace where people are respected and encouraged to fulfil their potential. We encourage a workforce that is innovative, eager to acquire knowledge and enhance skills; we embrace all employee differences, foster a culture that supports diversity and inclusion, and are committed to providing reasonable accommodations where required.
Some of our staff benefits include:
- Additional annual leave over Christmas and Easter.
- Save on tax and increase your take home pay by salary packaging up to $15,899 of Living Expenses and up to $2,650 on Entertainment Benefits each FBT year.
- Extensive health and wellbeing program with weekly events.
- Flexible work options and hybrid working.
- Reward and recognition program.
- Professional development opportunities including access to unlimited online training with LinkedIn Learning.
- Modern offices and end of trip facilities, including sit to stand desks.
- Access to Corporate Health Insurance.
- Staff purchasing discounts including travel, IT Hardware and stationary.
If you think that this is the right role and an exciting new challenge for you, please click on 'Apply Now' to navigate to our Career Site to view the Job Description and submit your application.
Your cover letter (no more than 2 pages) should specifically address your skills and experience outlined in the “About You” section above.
Applications will only be accepted through our career portal. If you are experiencing technical difficulties with our online portal, please direct your query to recruitment@telethonkids.org.au
If you require reasonable accommodation in completing this application, please direct your inquiries to recruitment@telethonkids.org.au.
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Contact Name: Steven Figliomeni
Contact Email:
Closing Date: 28/02/2024 Telethon Kids reserve the right to hire prior to the closing date.
The Telethon Kids Institute is committed to being champions of gender equity, diversity, and inclusivity. We actively encourage applications from people of all ages, nationalities, abilities, and cultures, including: Aboriginal and Torres Strait Islander peoples, people with diverse genders, sexes and sexualities and people living with disability. As such we are a proud Bronze award recipient of the first Australian Athena Swan Science in Australia Gender Equity pilot program.
We acknowledge that when working in environments which contribute to the health and wellbeing of Aboriginal people, it is imperative that Aboriginal people are at the forefront of this work. We have launched the Aboriginal Employment and Career Development Strategy to increase the number of Aboriginal and Torres Strait Islander staff, students and researchers employed in the Institute who provide guidance and support in our work in Aboriginal health.
The Telethon Kids Institute is one of the nation's leading medical research organisations. We are home to a diverse team of more than 1000 staff and postgraduate students dedicated to improving child health and development.
Based within the Perth Children's Hospital at the QEII Medical Centre campus in Nedlands, Western Australia, our purpose-built facility includes state-of-the-art laboratories, collaborative workspaces, clinical suites, and meeting spaces with access to leading-edge technology and research services.
Our research teams are among the world's best, and we have strong affiliations with the children's hospital and all the major Western Australian universities.
*The successful candidate will be asked to provide a satisfactory National Police Check (obtained within the last 3 months) prior to commencement*
