AddressAn exciting opportunity exists to join the Online and Digital team within Strategic Communication and Engagement.
As Senior UX Design Officer you will deliver quality digital projects, services and advice to support improving customer-centricity and user experience, aligned with delivering the department's strategic objectives.
What you will be doing:
• Apply specialist skills and knowledge of human-centred design (HCD) to content and service design projects for various digital platforms.
• Develop and conduct research and engagement activities e.g. surveys, customer interviews, tree testing, usability testing.
• Prepare high quality research documents including discovery, insights and journey mapping artefacts to support service design and delivery.
• Design and develop strategic customer-centric solutions of a complex and substantial nature for various digital platforms, including web applications and forms.
• Maintain knowledge of current and emerging technologies and online better practices to support improving digital customer experience.
• Advise clients on best practice, mandatory standards and policy for web (e.g. accessibility requirements, information architecture).
• Develop and maintain effective relationships with internal and external stakeholders to ensure online services are strategic, customerfocussed and highly effective.
***Due to machinery of government the department is now called the Department of Housing, Local Government, Planning and Public Works***
Applications to remain current for 12 months.
