Senior Ux Researcher/Cx Strategist - Wealth Management

We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 2,000 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia.

Do you have what it takes to help us design and deliver the highest quality financial software to our clients? You do? Then let us tell you more...

You’ll do research - lots of it. You’ll get up close and personal with the people that buy and use our software, study our competitors and product analytics, talk to support and client teams. You’ll then make sense of all this information and share your findings with the rest of the business. You’ll tell us stories that bring our users to life and create engaging artefacts for teams to refer to. You’ll work with our global product teams to help them empathise with our users and help us validate that we are solving the right problems, based on what we’ve learnt. You’ll work with senior stakeholders and help drive product strategy using evidence from today and expectations of future trends and technology. Most importantly, you’re a force for good and for change. 

But the best thing about this job? You’ll get to help us implement delightful changes for products being used by some of the world’s biggest financial brands - creating magical user experiences based on your research. If this sounds right up your alley, we would love to hear from you!

• Lead a small team of product designers

• Organise, carry out user research & testing sessions, in partnership with product & client teams

• Conduct user & competitor research based on product initiatives, supported by product analytics and internal support teams

• Develop current and future state customer journey maps

• Develop user flows

• Develop service design blueprints

• Develop a Jobs to be done framework

• Experience in both qualitative and quantitative research methods

• Helps empower your colleagues through storytelling and insightful artefacts that bring your findings to life

• Work collaboratively with Product and Product Design teams to help identify and plan user engagement opportunities 

• Participates and provides quality input into any requirements or analysis of solutions, features or non-functional requirements

• Ensures any key person risk is minimised by working with others and appropriately documenting decisions and outcomes

• Fosters and develops strong working relationships with the wider product and technology group. Will mentor/coach more junior designers and researchers, and take feedback or seek guidance from more senior team members.

• Previous Wealth Management/financial services industry experience, or knowledge of financial advice

• Experience in leading teams and working within a team, working on a single software product or component

• Has a growth mindset and excitement about tackling the next challenge with a team, understands that growth comes from continuously developing through hard work

• Will test the status quo and enjoys thinking about and implementing innovative ways to solve problems - and in doing this is not afraid to fail!

• Strong, multi-year experience as a member of teams working on research projects

• Proven and demonstrable experience using standard research and design tools and software and is across the main techniques and activities of Human Centred Design

• Experience in collaborative teams, working in co-located or remote team structures. Experience mentoring less-experienced designers and researchers while actively learning and engaging with more experienced technologists.

• 8 additional paid days per year to extend your weekends

• Hybrid working  

• Generous cash bonus for every successful referral 

• Starting school leave - 8.5 days of leave to assist your children with the transition to school

• Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work

• 3 days’ paid leave per year to participate in charity initiatives

• Discounted health insurance premiums

• Access to learning and development programs through Udemy

Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated. 

Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you! 

We’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace. 

For more information about what we do, our people and values, please visit our website - https://www.iress.com/join-us/careers/

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