Address About the Role
Hastings Deering is on the hunt for a Service Administration Team Leader to join our award-winning team in Brisbane.
This role exists to provide professional team supervision and leadership to the Service Team under their supervision. This is achieved by instilling the values of Safety, Customer Service, Productivity and Quality in the team to ensure that our customers receive the best quality products that our brand stands for and our customers rightfully expect.
As a Service Administration Team Leader, you will:
Ensure safety management systems are implemented and monitored for team
Ensure investigations for incidents are proactively managed and resolutions are achieved within designated time frames
Ensure customer expectations are mutually agreed through engagement with managers and team
Ensure customer priorities are continually improved through application of customer-first processes
Align goal setting, work plans, budget & resource allocation with plan & group/organisation goals
Ensure financial processes and systems are complied with
Implement quality and risk management processes
Ensure short-term results are achieved within budget
Ensure team targets, due dates and quality standards are met
Why Hastings Deering?
At Hastings Deering, our people are our heart - from their first day with us right up to their last.
As one the top Caterpillar dealers globally and part of the Sime Darby network, you'll have access to extensive and borderless career development opportunities and enjoy an internationally recognised work culture.
Whether you're looking to take your career to the next level or achieve more balance in your schedule, we offer diverse opportunities for talented professionals to join our team and start something big.
You'll have access to:
Opportunities for training, mentorship, and career development specific to your role.
Competitive remuneration package and annual salary reviews
A supportive, diverse, and inclusive team spread across Australia and internationally.
Access to growth opportunities at a regional, national, and international level through our global Sime Darby network.
Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
Employee discounts, rewards, and incentive programs.
Paid parental leave options
Salary continuance insurance
About You
A successful teammate will have experience in:
A relevant Trade Qualification (Preferred)
Experience in supervising, leading and developing teams within a diversified Company
Demonstrated experience in an front line service department role.
A strong product knowledge of Caterpillar machinery
Highly developed interpersonal and communication skills
SPI/DBS work order experience
To Apply: Hit the 'Apply Now' button
Enquiries: Please email ***********@hastingsdeering.com.au
Contact Person: Marta Markovic- Talent Acquisition Partner
About Hastings Deering
Hastings Deering is one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine.
We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.
