AddressAbout Galilee
Galilee is a market leader in BPO Mortgage Fulfilment for banks and as a Conveyancing provider for private individuals.
Galilee leads the market by leveraging its proprietary technology and innovations, is focused on attention to customer satisfaction and has a wholly owned national footprint to ensure the ability to deliver on its commitments to its clients.
What does the right person look like?
Located in Brisbane CBD, this role oversees our Document Preparation, Post Settlements & Administration team.
You'll be energetic and results driven with a track record of meeting (and exceeding) KPIs and Client SLAs. You’ll also be a champion of culture, and excellent communication, and ensure that the work environment is productive, fun and a healthy workplace for all Galilee employees.
What's in it for you?
We will support you with a great team and all the opportunities you would expect from a company whose purpose is to help Australians succeed, with an ambition to be Australia's best and most in-demand digital law firm.
Ongoing professional training and development will be provided to ensure skills remain current and expanded upon.
What do I need?
A Team Leader who will showcase an ability to lead a team by example, manage competing priorities, whilst also providing excellent customer service throughout the mortgage operations process.
We are also looking for:
- Minimum of 3 years’ experience within the banking and finance industry, in a fast-paced environment, preferably utilising PEXA
- Exceptional Leadership skills, with previous experience leading and motivating a diverse team
- Strong customer service ethic and outcome focus
- Experience in high performance operations environments. Familiarity with operations management frameworks is desirable, but not mandatory.
- Solid understanding of various state title office rules and regulations
- Ability to manage time and prioritise activities at team and individual level
- Experience in people management including training and development, managing KPI’s and performance management
Responsibilities include
- Developing strategies with peers and the National operations Manager to support your team to reach service goals
- Managing the flow of day-to-day team operations including volumes of work and staffing
- Monitoring team performance/output to ensure appropriate levels are being maintained daily/monthly (KPI’s)
- Evaluating performance and providing feedback in a timely fashion via formal and informal performance reviews
- Managing effective escalation, complaint and conflict resolution cycles
- Overseeing the execution of timely and accurate mortgage documents
- Maintain SLAs with state Land Title Offices and ensure registration is compliant with relevant state legislative requirements
- Manage document dispatch and storage in line with contractual and compliance requirements
- Inspiring and motivating teamwork
- Delivering and participating in effective team meetings
- Ongoing coaching, mentoring and support of team members including identifying opportunities for ongoing staff development through cross-skilling
- Regular reporting to National Operations Manager on productivity concerns and steps being taken to rectify
Benefits and perks
- Attractive Salary
- Career Development
- Employee Assistance Program
How to apply
If you are interested in this exciting opportunity and think you have what it takes, we would love to hear from you. Please apply and upload a brief Cover Letter highlighting your experience, knowledge and skills as well as an up to date CV. All applications will be treated with confidence. For questions, please email *******@galilee.com.au
