Service Administrator

• Full time permanent role
• Administration focussed
• Located at Wingfield
• Caterpillar Dealership for South Australia

The Employer

Cavpower Pty Ltd is the Caterpillar dealer for South Australia and Western NSW. For over 50 years, we have been providing equipment and product support services to mining, construction, industrial, marine and local government customers. Our reputation for excellence and superior customer service has enabled us to achieve continued sustained growth.

Developed in our past, evolving for our future, Brand Cavpower is the term we use to define who we are, how we act, what we do and how we look. Central to Brand Cavpower is a set of Values that must never be broken; a Customer who must always come first; and Our people, who make our brand come to life.

About the Role

We have an exciting opportunity for an experienced Service Administrator to join Cavpower, the Caterpillar Dealership for South Australia. This role is responsible for providing high quality service to all customers quickly, efficiently, in a friendly and professional manner and to contribute to the successful day to day operations of our Power Systems, department based at Wingfield. Also assist other departments as required.  

Reporting to the Manager Commercial Engines, you will also be responsible for: 

• Contact new customers to inform them about Cavpower
• Conduct follow up calls to customers at the completion and invoicing of work orders for On-Highway Truck Centre, Power Systems.
• Time entries into Servicelink and Payroll
• Enter job notes into Servicelink and reports as required for customers
• Raise purchase orders, process invoices and receipt purchase orders
• Assist Manager Commercial Engines and Manager Energy and Transportation with quotes and reports as required
• Assist with invoicing monthly work orders and standard work orders
• Arrange uniform and stationary orders and manage inventory
• Arrange travel requirements when required
• Enter invoice data into Customer Portals weekly or as required
• Update engine sales information for new equipment
• Open monthly work orders for certain customers as required
• Update annual leave spreadsheet from leave forms and email to Payroll department
• Enter all leave on Servicelink
• Book staff training as required and enter on Servicelink
• Check monthly work orders for outstanding Purchase Orders
• Update training matrix for qualification upgrades

About You

An effective, organised, and well communicated Service Administrator, you will approach everything you do with energy, drive and a commitment to excellence.

Your Skills

To achieve the required criteria, you will need to bring your experience to the fore.  This includes:

• Certificate 3 or 4 in Business Administration (desirable)
• Current and Valid Driver’s Licence
• Previous experience in administration support position preferably in a trade or heavy industry
• Excellent customer service skills; both written and verbal
• Proven experience in providing administrative support to a Service division
• Intermediate to advanced computer skills – Word, Excel and Power point
• Ability to demonstrate a high level of time management skills
• Display a self-motivated and disciplined approached to work
• Ability to multi-task coupled with good time management skills

What you will get in return

You will be part of a well-established Caterpillar Dealership and can be rewarded with career progression and development opportunities.

What you need to do now

If you are a suitably experienced and driven individual, please apply now on www.cavpower.com