Service Advisor

About the Company: RDO Equipment is the world's largest and most trusted John Deere and Vermeer equipment dealers, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment.
About the Role:
We have an opportunity in our Service Dept at our Gympie branch for a strong administrator. A varied role that will see you working very closely with our service technicians and our customers.
The key responsibilities of this role will include but not limited to:

• Providing excellent customer service, seeking customer feedback and giving advice to customers over the phone, or face to face

• Monitor and manage daily workflow, compliance with company defined procedures

• Assigning jobs to Service Technicians, following up with employee issues or concerns.

• Maintaining product knowledge and some liaison with the Parts department, as necessary

• Addressing and resolution of customer disputes, in conjunction with the Service Manager

• Timely completion of warranty requirements in conjunction with the Service Manager

• Reviewing all job cards and invoices before releasing to the customer, maintaining product knowledge and some liaison with the Parts department as necessary

• Invoicing and taking payment for workshop jobs

• Organising transport of machines to and from the branch with internal and external means

• Administrative tasks including opening/closing jobs.

• Parts and timesheet allocation to jobs and invoicing using our internal software package ensuring any errors are communicated and managed effectively.

• Follow up of post warranty and service work ensuring the preparation of invoices for internal and external customers in a timely fashion.

• Document and system management ensuring all customer profiles are up to date including equipment, hours, or other relevant information.

• Planning of job schedules & booking workshop jobs

• Accounts Payable & Receivable processing

• Debtor/Creditor management

You will bring the following skills and experience to the role:

• A current and valid driver's licence

• A mature attitude and logical and methodical approach to your work

• Possession of high-risk work tickets eg Forklift

and/or licenses would be highly regarded

• Strong service administration background from automotive or heavy industry would be desirable.

• Proven ability to build relationships with customers, colleagues and management.

• Strong Computer skills including extensive systems knowledge

• Excellent attention to detail, organisational and time management

Your application:
Prospective candidates are advised that interviews will commence immediately, and we enjoy a fast, easy and transparent hiring process. We strongly encourage all candidates to learn more about RDO Equipment and all our benefits at our website; www.rdoequipment.com.au.
To apply, click on the Apply link or for further information on this particular role or similar opportunities please contact our Careers Team on 1300 154 600.