AddressKENWORTH DAF Melbourne is a leading heavy duty truck dealership representing the KENWORTH and DAF brands, located close to the Western ring road, in the centre of Laverton’s transport hub. Our culture is what sets us apart – much like the trucks we sell, it’s based on a commitment to quality, longevity and continuous improvement.
We are seeking Service Advisors to join our dynamic team in Laverton, for Day Shift and Afternoon Shift. Acting as a liaison between customers and the Service Department, you will be addressing to every customer’s needs and concerns by providing appropriate solutions.
- Greet customers and promptly address their inquiries and service request
- Display extensive knowledge about products and services
- Document all vehicle issues and requests
- Communicate with customers about all vehicle problems inc. warranty issues, repairs and maintenance
- Ensure accurate quotes, costing and invoicing are provided and recorded
- Collaborate with technicians to ensure repairs are completed within allocated timeframe
- Raise, process and close repair orders
- Provide order numbers to contractors and sublet invoices to dealers
- Other duties as required
- Previous experience in a similar role is highly regarded
- Qualified Diesel/Motor Mechanic is preferred
- Excellent Customer Service
- Outstanding organisational and communication skills
- Great attention to detail
- Adequate knowledge of Automotive or Transport industries
- Experience in Auto I.T. system is desirable
- Experience in Costing is desirable
In return, PACCAR Australia offers great working conditions, a friendly team environment, an excellent salary package including generous superannuation, salary sacrifice, corporate health benefits, education support and long-term employment and career opportunities.
