Address
Form of work
SalaryAbout us
We are looking for an experienced energetic person to join our service team in the role of Service Advisor, as a maternity leave cover, who is focused on ensuring our service guests receive a highly professional and friendly experience each and every time they deal with us. The successful applicant will be a good communicator, highly organized and able to work under pressure in a fast-paced environment.Customer satisfaction is at the core of what we believe in so this role would be ideal for a person that enjoys working within a team environment with great customer experience outcomes.Whilst this is position is maternity leave cover, to the right candidate, there is opportunity to advance into other departments within Kempsey Toyota in full-time employment.
Qualifications & experience
- Previous experience in a customer facing role.
- Excellent written and oral communication skills with an ability to seek direction and assistance where appropriate.
- Confident IT skills
- Excellent attention to detail and a highly professional approach.
- A proven track record to work autonomously.
- A friendly, customer service-oriented nature.
Tasks & responsibilities
- Close open repair orders on a daily basis once work is completed.
- Providing direction to technicians and detailing staff related to the repair orders that you are managing.
- Greeting guests when they drop off vehicles and organizing alternative transport where applicable.
- Keeping guests up to date with vehicle progress and gaining authorization for additional work as needed
- Focus on delivering excellent guest experience.
- Demonstrating and encouraging behaviors that align with company policies, organizational values and The Toyota for life core values.
