AddressDue to sustained growth in the Service Department Cranbourne Hyundai & Chery have a current opportunity for an experienced customer focused Service Advisor to join our service team where we require the services of an experienced advisor to help manage our customers and maintain our high level of customer service and top tier CSI performance.”
As an Automotive Service Advisor, you can shape the experience to ensure each customer receives the service they need, so if you can shape yourself to meet the expectations of delivering the highest level of customer service for all styles of people then this is the role for you!
About Us
Established in 1965, Booran Motors is a successful family owned and operated dealership group, not only has it been multi-awarding winning over multiple brands, and it is also one of the largest franchised dealership groups in the Southeast of Melbourne.
In this position your day will be busy and filled with variety; you will utilise your administration and customer service skills to act as the principal contact between the dealership and the customer, for repair and maintenance service on vehicles. Your main responsibility will be liaising with the service department customers, both face to face and over the phone.
Must Have:
- Outstanding Customer service skills
- Very Friendly and professional
- Ability to achieve excellent Customer Satisfaction
- Customer orientated and ability to adapt, interact and respond to different types of cultures
- Ability to always be on show ready to engage with our customers
- Excellent interpersonal skills with clear and professional verbal communications
- Effective time management skills
- Sound knowledge of the Microsoft Office suite
- Team Oriented
- Automotive service customer experience
The Role:
- Meeting & Greeting customers
- Providing outstanding customer experiences
- Keeping customers up to date with vehicle progress
- Determining the customer’s needs and communicating these to the workshop, to fix it right the first time and deliver the vehicle on time
- Organising courtesy cars
- Estimating the cost and time needed to complete a job using the Dealership Business Management System
- Liaising with the Workshop Controller to ensure all work is carried out in the allocated time frame
- Gaining authorisation for extra work if required
- Handling customer concern's and escalating where necessary
- Carryout follow up phone calls when needed
- Operating hours 7.30am to 5.30pm
We offer an industry leading package that reflects the hours required of the role with a commissionable component that will generate additional income through appropriate upsell opportunities.
If you feel you have skills & attributes to be a key player, click the Apply online button below as this opportunity will not last long. Your interest in this role will be kept strictly confidential.
The Booran Motor Group is an equal opportunity employer and provides a discrimination free workplace.
If this sounds like you and you would like to work for a dealership that values its staff and their skills, APPLY TODAY
