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Form of workAn excellent opportunity exists in Chadstone Toyota for a highly motivated individual to join our Service Department team. Working in our dynamic service team requires excellent customer service and problem-solving skills.
If you have a proven track record as a dealership Service Advisor, can handle a busy environment and have strong attention to detail, we would really like to hear from you.
About the role:
Reporting to the Service Manager, you will be responsible for the following:
- Working within Patterson Cheney policies, guidelines and standards
- Scheduling customer service repair orders, obtaining a clear brief from the customer as to any issues
- Achieving sales and guest experience KPIs
- Keep a close eye on the progress through the service department
- Preparing invoices and closing allocated repairs
- Be transparent and honest with the customer with estimated completion times and provide updates as required
- Ensuring the customers' expectations are exceeded throughout the experience
- Providing support to other Service Advisors
- Assisting Workshop Manager in resolving any customer-related concerns
- Exceptional customer service skills
- Previous experience in a similar role, ideally from another automotive brand
- Strong communication skills - both written and verbal
- Sound organisational skills and time management
- Demonstrated ability to mentor and coach staff
- Ability to neutralise conflict
- Strong focus on upselling and achieving the highest level of customer experience surveys.
- Competitive salary package plus car allowance and incentives
- Outstanding career growth opportunities throughout the group
- Access to dealership discounts, New and Used vehicles, Servicing, Parts, Insurance and Finance
- Job security with a strong and growing independent family-owned business
- And above all, lots of support, opportunity and fun.
Please attach a resume, which will be directed to our Talent Acquisition Specialist.
The successful applicant will be required to undertake a National Police Check.
Why join the Patterson Cheney Group?
Patterson Cheney Group currently has over 750 employees. We are proud to be one of Australia's largest automotive businesses with multiple brands (Toyota, Mercedes-Benz, Holden, Isuzu and multiple truck brands). We have serviced our customers since 1915, and our success has been built on a strong foundation of customer service. With strong independent family business values and behaviours, we emphasise enjoying our work.
We take pride in being an equal opportunity employer looking to employ qualified candidates of any gender, race, religion or age with full rights to work in Australia. We will not be taking agency candidates.
