AddressAbout us
Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.
We are a state government organisation made up of more than 28,000 people and we're in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.
That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.
About the team
Regional, Delivery & Safety (RDS) IT support three Transport Divisions; Safety, Environment and Regulation, Infrastructure & Place and Regional and Outer Metropolitan. Our purpose is to enable our clients to innovate, scale and achieve outcomes through faster and more effective delivery of business applications and IT services.
Our team leverages Human Centred Design methodologies and tools to design solutions to address user needs across all customer touchpoints, channels, and journeys. We use a progressive ethos in the team that’s not found in traditional business structures – giving a unique advantage over the rest to make greatness happen.
The opportunity
Right now, we have an ongoing full-time opportunity for a Service and Experience Designer to join our Digital Products and Technology team.
This role will develop, implement, and maintain both processes around Service design and Experience Design to visualize, uplift and put forth recommendations around business concepts. This will include but not be limited to:
- Planning and executing co-design workshops with stakeholders
- Designing user journey maps and Service Blueprints
- Leading product discovery process (storyboards, site maps, wireframes, documentation etc.)
- Developing Brand/Product themes, verify and monitoring products, documentation, and training material to follow similar usability and visual flow
- Translating user requirements into usability requirements and ensuring these are met at conclusion of UX design stage
For more information, view the role description here.
About you
At your core you are a person with passion – for solving problems, for working with people, for technology and for learning.
You’re an excellent communicator with the ability translate technical concepts into plain English, acting as a bridge between business and SME’s.
You have working knowledge of Design Thinking and Human Centred Design with a clear understanding of how to apply it to projects using best practice.
You will also have:
- Mastery of Collaboration and Experience Design Tools.
- Working knowledge of business analysis processes to identify opportunities and risk management.
- Excellent problem solving and analytical skills.
- Proven ability to lead, influence, promote and motivate highly skilled technical staff to deliver desired outcomes.
- Able to prioritise competing tasks and deadlines
Salary and benefits
The salary for this position is Grade 9A ($142,178) – 9E ($159,238) per annum plus superannuation and leave loading.
For more information on the benefits of working with Transport for NSW, read our Employee benefits guide
Interested?
By joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. We’re passionate about work-life balance and walking the talk. Our offices are based in Parramatta and we come in together when it makes sense to.
If you’re ready to step into this meaningful and rewarding role, we want to hear from you.
How to apply
To apply for this position, please submit your portfolio and resume as well as answering all questions within the online application process.
Applications close: 11.59PM Sunday 18th September 2022
We are the community we serve
We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.
Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.
For any enquiries, please email Srivatsa Lakshmi Narayana at Srivatsa.Lakshminarayana@transport.nsw.gov.au
Apply today to register your interest!
Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us
