AddressAs a Senior Experience Designer you are an experienced individual contributor that can begin to think more strategically; focusing not just on how to solve a problem but also helping to explore and define the problem to be solved. You will work closely with Leads to align digital delivery decisions with CX and platform strategy to help inform discovery of strategic initiatives.
You will likely assume individual mentoring or coaching responsibilities and actively contribute towards workflow improvements and strategic initiatives.
About the Journey
This Senior Experience Design role is for Journey Borrow.
Journey Borrow consists of 20+ designers (Strategic & Service Designers, Experience Designers and Content designers). We assist in defining lending products and own the end to end experience. On the Digital experience side we craft detailed design solutions for products across Consumer (Credit cards, Home loans, etc) and Business (Overdrafts, Equipment Finance loans, Business loans, etc).
Responsibilities
The role responsibilities include but are not limited to:
- Support value streams and cross-functional squads to identify opportunities to solve problems aligned to customer needs and conceptualise solutions to inform the roadmap
- Facilitate workshops and co-design sessions to help define the problem-space, support cross-functional collaboration, and drive meaningful ideation to solve customer problems
- Use storytelling to communicate design rationale, collaborate with cross-functional teams and define detailed solutions
- Own on the job design decisions whilst actively sharing work with the team for feedback, direction and progress updates to ensure consistent quality outcomes
- Work with XD Researchers and Data Analytics to lead research briefs and methodologies to help gain actionable insights - including actively mentoring junior designers
- Support research operations including recruitment, facilitating testing sessions and actively contribute to analysis and synthesis
- Help to improve design workflows and inform process of how we work to produce design documentation with measurable outcomes
- Drive engagement with the design systems team to enable other designers to effectively leverage the component libraries and improve workflows for continuous improvement
- Mentor other designers to help broaden the teams capabilities and grow those around you within your subject matter expertise
Experience
- Demonstrated experience in the digital product design field
- Experience working autonomously on strategic initiatives
- Extensive experience working collaboratively with multiple cross-functional stakeholders
- Strong emotional intelligence is necessary with an ability to listen, be curious and empathise with an ability to influence.
- Ability to deal ambiguity and adapt to change
What is it like to work there?
We aim to provide one big, supportive team to help us reach our vision to become one of the world's great service companies. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
How do I Apply?
Start here. Just click on the APPLY button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 2.3 or email talentacquisition@westpac.com.au
