AddressYou are a UX leader curious about helping business customers make sense of and manage their finances
Our team is committed to providing the best digital experience for our customers
Through collaboration we can deliver the best customer experience across our digital platforms
Please note we have three opportunities.
Do work that matters
This role will see you solving fun yet complex design problems across the digital platforms used by our business banking customers. You will work across highly visible projects that will provide unique challenges and ongoing variety. Our Business clients are varied and our products service small businesses like café owners and tradies as well as large institutional clients listed on the ASX.
Your responsibilities will span across a range of products and features that have a high level of complexity and can include payment platforms, cashflow tools and invoicing products to name just a few. The features you design will be helping Australian businesses start, run and grow their business.
See yourself in our team
Reporting to the Experience Design Lead you will be part of the Digital Experience team, which is responsible for delivering the Customer Experience strategy and vision across all digital touch points for the retail arm of the Bank.
This team consists of Experience Designers, UI designers, UX writers and accessibility managers who work closely with our partners in digital research to deliver customer driven outcomes.
The team has a strong learning and sharing culture where you can improve your skills as a designer.
Where will you go?
If you live the values and demonstrate the people and digital capabilities we can offer great opportunities for progression. This role can progress to an Experience Design Lead role overseeing a portfolio of products and projects within Digital.
On any given week you will
Manage several projects autonomously with overview from the Experience Design Lead
Work with Experience Designers and Lead to create and implement a cohesive UX strategy for our Business Banking products
Assist Lead to scope, plan and provide estimates for your projects
Use the digital strategy to deliver customer-centric experiences through the creation of decision trees, UI flows, wireframes and interactive prototypes including detailed documentation
Using data and exploratory research you'll understand the customer and business drivers behind the products you're designing, to deliver measurable outcomes
Manage stakeholders including diverse groups including Product Owners, Dev/Engineering, Sales, Marketing, Legal and Compliance representatives
Work closely with delivery teams to ensure design assets and specifications fit with their requirements, including Product Owners and Dev/Engineering teams, some based remotely
We are interested to hear from people who have
Expert knowledge of customer centred design balanced with commercial acumen
Strong communication skills with demonstrated success presenting design in a clear and persuasive manner
Confident cross-functional stakeholder management and influencing skills
Strong problem-solving, conceptual and design skills to drive solutions at all levels of detail across responsive web platforms
You are comfortable designing across web, responsive mobile and native apps.
An ability to visualise solutions in appropriate ways: e.g. flows, free-hand sketching, white-board facilitation, wire framing and prototyping
Experience using customer research, usability testing, behavioural or digital analytics to drive and enhance design optimisation
Skills in information architecture, task flow and/or decision tree mapping Experience designing for complex, transactional consumer interfaces across multiple devices
Experience successfully planning and managing UX project delivery within an Agile development framework to agreed timeframes and budgets
Please include a portfolio demonstrating UX process, low and high fidelity design skills, outcomes delivered with your application.
If this sounds like you then apply today!
At CommBank/Bankwest, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation Read more about our commitment to inclusion and diversity.
We believe in working for a place that works for you. We have many flexible working options within our team so talk to us about which arrangements would work best for you.
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
We're committed to being an accessible employer and want to make finding your dream job as easy as possible. If you experience any accessibility issues or if you require additional support please contact HR Direct on 1800 989 696.
We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 07/04/2024
