Service and Orders Supervisor - Bendigo

A Bendigo based manufacturer is searching for a Customer Service supervisor ready to take on a challenge!

Our client is on the hunt for their next superstar that is commited to excellence, which drives us to deliver exceptional products and services to our customers. As a Customer Service and Ordering Supervisor, you’ll be an integral part of leading our customer service team all whilst ensuring that every customer interaction is positive and efficient.

As the Customer Service and Ordering Supervisor, you’ll wear many hats. Your primary focus will be on leading and motivating our customer service team to provide outstanding support. Here’s what your day-to-day will look like:

Team Leadership:

• Manage a team of customer service representatives.
• Set performance goals and provide regular feedback.
• Foster a collaborative and supportive work environment.

Operational Excellence:

• Oversee order processing, ensuring accuracy and timeliness.
• Handle escalated customer enquiries and resolve issues promptly.
• Collaborate with other departments to streamline processes.
• Assist in maintaining superior levels of customer Service and professionalism.

  Training and Development:

• Train new hires on company policies, procedures, and customer service best practices.
• Conduct ongoing feedback to enhance team skills and operational performance.

  Customer Satisfaction:

• Monitor customer interactions and ensure high levels of satisfaction.
• Address customer complaints and concerns professionally.

  Process Improvement:

• Identify areas for improvement in customer service workflows.
• Propose and implement process enhancements.

  Documentation:

• Maintain accurate records of customer interactions, orders, and resolutions.
• Provide sales support including reports, discounts, pricing and promotional activities.

• Experience: Minimum of 2 years in a supervisory role or leadership within customer service.
• Skills:
  • Strong communication (both written and verbal).
  • Excellent organisational abilities.
  • Attention to detail.
  • Familiarity with standard office practices.

• Competitive Compensation: We value your expertise and offer a competitive salary.
• Growth Opportunities: We invest in our employees’ development.
• Positive Work Environment: Join a team that celebrates success together.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.