AddressThe Lifetime Learner Experience Unit (LLE) was conceived in 2021 to coordinate and optimise the future learner experience. Within LLE, the Future Learner Team consists of three core functions to ensure emerging priorities and peak periods of activity are met. The teams work closely with one another, as well as other LLE teams, to shift and share resources to meet emerging priorities and peak periods of activity.
About the Role
Are you interested in supporting future learners with their enquiries whilst helping them understand why UTS should be their preferred education destination?
In this dynamic role, you will be working in a call centre environment to undertake the following:
- Conversing with prospective students, parents and stakeholders to assist them with their enquiry, via inbound and outbound phone calls.
- Support future learners with their enquiries via online chat and email.
- Hold engaging conversations with prospective learners wanting to study at UTS as well as conduct outbound calling campaigns to prospective learners
- Provide professional, positive representation and advocacy of UTS
- Ensure correct future learner details are recorded for data management
- Actively promote relevant events and recruitment activities to future learners
To be successful for this role, you will also:
- Offer an exemplary customer service experience
- Be able to manage a high level of both Inbound and outbound enquiries
- Be passionate about the student experience at UTS and contribute to continually improving these interactions
- Be open to coaching and training opportunities
- Be willing to support the activities of other LLE teams
What we offer you
Hourly Rate: $41.64-$43.61 (HEW 2)
The university offers 10.5% employer provided superannuation in addition to the hourly rate.
This position will be offered on a casual basis for a minimum of 3 shifts per week.
The shifts will be combination of full day, morning, afternoon, and evening, between the hours:
- Monday-Friday - 9:00am – 7:00pm
How To Apply
For the full list of the selection criteria and role responsibilities, please download the Position Description (available in the Documents section of the Jobs at UTS website).
In addition to your CV and Cover Letter; you are also required to address the three below questions in a separate document:
- What draws you to the position of Future Learner Advisor and what qualities make you suited towards the role?
- Provide an example where you have provided an exemplary customer service experience.
- Provide an example of a time where you’ve worked in a team environment to achieve outstanding results.
For information to assist you in answering the above questions, please visit Answering Selection Criteria.
Only those applications submitted via the UTS online recruitment system will be accepted.
As you will be unable to save your application once started, please have all required documents and information available prior to commencing.
Please ensure that the file name for each document submitted includes IRC288581 and your name.
Closing Date: Monday, 8th July 2024 12pm
Applicants must have current and valid work rights in Australia for the duration of the casual contract.
Any questions regarding this role may be sent to ***********@uts.edu.au
