AddressJudo Bank are on the lookout for the best of the best in customer service to join our Servicing team.
Who are we?
We're Judo Bank. A purpose-built challenger bank, built on old-fashioned values like integrity, trusted relationships and an enterprising spirit. Born out of a desire to reinvent the craft of relationship banking for the Small to Medium Enterprise (SME) market, and to challenge the status quo in a market dominated by the four major banks. We started from a PowerPoint and a bold vision to make a difference in Australian business banking. In a few short years, we have grown significantly, and with offices around the country, Judo Bank is one of the fastest growing new banks in the world. We're proud to support Australian SMEs and are a business built on trusted relationships, putting our people and customers at the centre of everything we do. Being agile and adaptive, we are purpose built to say yes, to make it easier for our customers to get the funding they need, when they need it. We pride ourselves on our personal relationships with customers, our diverse workforce and collaborative culture.
We deeply value diversity of background, experience and thought, and encourage First Nations people, LGBTIQA+ people, people from under-represented or minority backgrounds, people of all ages, and people living with disability to apply.
Now, about this role…
If you love:
- Delighting customers both internally and externally
- Collaborating with others to achieve the best result each and every time
- Working in a diverse workforce where you can bring your own capabilities, experiences, and knowledge to help build the foundations of Judo
- Managing and calling out Risks, plus pivoting to business requirements as needed
Then this just might be…
Your dream job:
- Identify customer questions, concerns, and overall needs & provide the highest level of service • Provide accurate answers and solutions to customer and banker queries and contribute to a team culture of support, development and results
- Develop professional relationships with ongoing customers
- Collaborate with immediate team, bankers, and other company departments to ensure overall customer and product satisfaction
- Perform each duty above with our customers' satisfaction as the number one priority
Desired Skills and Experience
A little bit about you…
With an undivided focus on the customer, you offer support every step of the way, from supporting our bankers and helping to resolve customer service issues with ease. Armed with a deep knowledge, you are confident in answering any question that may arise. Behind the scenes, you demonstrate your knack for operations, managing financial transactions and procedures under the direction and mentorship of a great team.
The skills you've picked up along the way:
- Fast learner - we're fast moving and changing all the time
- Previous customer service skills in banking (ideal but not necessary)
- Great communication skills both in writing and on the phone
- A drive to improve things and change processes to improve the customer experience
- Investigative skills
- Data and analytical skills
- Outgoing, driven and a passionate personality
Your life pre-Judo:
- Previous Business or Consumer Banking knowledge
- Experienced in customer service
- Ability to communicate and interact with all kinds of people
- Australian working rights
Judo's culture sets us apart…
Our Values
- Accountability - make the decision and own it. Do what you say.
- Performance - make today better, stronger and faster than yesterday.
- Teamwork - we're not a team of champions, we're a champion team.
- Trust - the foundation of our purpose and our relationships.
We are looking for people who are:
Resilient | Positive | Inquisitive | Hungry | Adaptive | Passionate | Courageous | Decisive | Hands on
What our team members say about us:
Our people are empowered to make decisions, take ownership, and have their say. Bureaucracy is left at the door and it's all about the team. We are passionate about attracting, embracing and celebrating diverse talent. Judo is a place where everyone belongs, where our people and customers thrive because our unique differences make us collectively stronger. Our people work hard with our purpose in mind and have a lot of fun in the process - revolutionising Australian SME business banking and working in the best job they have ever had! We also recently placed first as LinkedIn's Top Company in 2023 and we are one of AFR's Best Places To Work in 2023.
Some of our Perks:
- Additional 2 weeks leave each year
- Yearly happiness allowance to spend on your health, family, a charity or whatever makes you happy (not your gas bill!)
- Big life event leave
- Home office set up allowance when you first start
- Flexible work environment
- And much, much more!
If this is the perfect fit for you, please reach out - we'd love to hear from you!
How Judo collects, uses, discloses, and manages the personal information you provide to Judo as part of the recruitment process is described here. By providing us with your personal information, you consent to such collection, use, disclosure, and management of it as described in that Statement.
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