AddressThe Company
Access Fire Protection have 13 years’ experience in the fire compliance industry.
Our team is continually expanding and requires a full time Service coordinator/ Service scheduler to bring their experience to this role. You will be based in our office at Castle Hill, Sydney NSW. As our team and business grows so do the exciting opportunities for continued growth within the business. You will be joining an experienced team in a fast paced, friendly and fun environment. We strive to achieve work life balance and enjoy the many benefits provided. If you are committed, enthusiastic and professional this is a great opportunity for you to join a highly motivated and dynamic organization.
The Role
This role is suited to a Service Coordinator / Service scheduler with experience scheduling work for our team of testers/technicians. Previous experience in the fire industry will be highly regarded. This role plays a vital part in the coordination of technicians on jobs, liaising with customers and overall productivity of the service team.
Role Responsibilities
- Taking calls
- Efficiently prepare technicians schedules
Liaise directly with customers booking in ongoing inspections - Lead support role for all technicians’ requirements
- Maintain effective and ongoing working relationships with clients through the delivery of exceptional service
- Daily verification of closed out job reports
- Maintaining conformance to AS1851 requirements
- Review job status to ensure jobs are progressing as required
- Provide job updates to customers
- Ability to collate data and report through all aspects of the role
- Great communication skills and ability to work within a team
- Required to work Monday - Friday 7:00am - 3:30pm.
About You
- Have a high level of attention to detail
- Have excellent written and verbal communication skills
- Reliable, adaptable, enthusiastic and enjoy learning new skills
- A self-starter that has the ability to work as part of a high performing team,
- Expert level computer skills, including Microsoft programs and proven experience using scheduling programs.
- Have the ability to prioritise and multitask when required
- Ideally the successful applicant would come from a fire industry background.
To apply for this position please forward a cover letter along with your resume.
