Service Delivery Associate

22nd February, 2024 CyberCX is Australia’s leading independent cyber security consultancy organisation. To continue delivering a world-class service to our clients, we are looking for a passionate Service Delivery Associate to join our Service Delivery team. The Service Delivery Associate will focus on the effective coordination of service management outcomes for CyberCX Managed Services and customers.

The Service Delivery Associate will ensure proactive service integration and robust service governance, driving pro-active Service Delivery across CyberCX Managed Services practices and third parties. This includes but is not limited to queue monitoring, knowledge management, ITIL process coordination, business performance and customer reporting. Using monitoring systems, log aggregation and graphing tools the Service Delivery Associate will assist with the proactive delivery of short term and long-term continual service improvement strategies and work with the Service Governance team as required.

Responsibilities Play an active role in supporting service design and the implementation of service management practices Proactively champion service management process innovation and continuous improvement Contribute to processes and review their application to ensure that the controls, policies, and procedures are operating effectively Actively collaborate across the Managed Services Practice and continuously look for ways to add value through ongoing communication, partnership, and cross-pollination to better engage and service clients Coordinate the delivery of accurate service management reporting in accordance with the Service Governance reporting framework Play an active role in transition to support, including BAU Support Readiness and Service Governance implementation Ensure service management records are proactively maintained Ensure that KPIs and SLAs applicable to the Managed Services…