Associate Director, Strategic Engagement And Delivery

Associate Director, Strategic Engagement and Delivery, People Innovation and Experience Team, People and Culture

• Grade: DCS Clerk Grade 11/12
• Salary: Base salary starting at $139,787 - $161,663 + superannuation and leave loading
• Ongoing role and talent pool will be created for eligible candidates
• Flexible working conditions are available.
• Location: Sydney with the successful candidate to attend the office as agreed within our Healthy Hybrid Habits team agreement
• Integral leadership role, partnering with Senior Executives and Leaders across People and Culture and the Department of Customer Service
• Exciting opportunity to lead a team of People Experience professionals

An exciting new ongoing opportunity has arisen for an Associate Director, Strategic Engagement and Delivery to join the People Innovation and Experience Team which is part of People and Culture within Department of Customer Service.

The People Innovation and Experience (PIE) team exists within People and Culture to be a positive force in people's work lives.

• We research and share leading people experience practices,
• Co-designing with our colleagues,
• To lift and scale to optimise value for money,
• Through fit-for-purpose frameworks and governance,
• Delivering positive impact and creating shared success.

In this role you will:

• Be a critical member of the senior leadership team and be responsible for building strategic relationships, Engagement and consultation with senior stakeholders including the Public Service Commission, DCS Chief People Officer, DCS Directors of People and Culture (P&C) and their business portfolios to design and deliver people strategies that enable the delivery of business objectives.
• Create the People Innovation and Experience strategy and priorities through an agile "front door" / PMO to our services and products to prioritise and size work, create an effective roadmap, program governance frameworks, standards and processes to improve the quality, transparency, consistency and efficiency of the team's delivery to meet government and organisational people priorities.
• Stand up and lead a diverse and effective team to deliver strategic programs in an agile way to ensure alignment with the organisation's priorities and objectives.

To be successful in this role you will demonstrate:

• You are a talent magnet and people want to work with you! Your belief and passion for our team purpose and the ability to create a high trust environment, live a "growth mindset", inspire and positively engage team members and colleagues through providing psychological safety, customer centricity and strong delivery ethic.
• Deep understanding of human psychology, organisation-wide People and Culture capabilities with a thorough and up to date knowledge of contemporary people practices, tools and frameworks and the ability to co-design a people strategy that meets complex business strategic needs.
• Ability to research and translate data insights to support strong decision making
• Broad cross industry experience in consulting, demonstrated experience in senior stakeholder partnering and human centred design
• Extensive knowledge and experience in standing up an agile PMO, program and change management
• Outstanding collaboration, problem-solutioning and interpersonal skills
• Ability to drive, influence and contribute to the People Innovation and Experience strategy, Service Catalogue, new policy proposals and business cases to ensure they enable delivery of strategic outcomes in line with DCS and government priorities

Opportunities this exciting don't come around often. Don't let this one pass you by!

We are an inclusive employer that fully supports flexible working and values our people for their diverse ideas, backgrounds, and skills. We are committed to building a workplace that reflects the community we serve and welcome applications from everyone.

About People & Culture
Across DCS, People and Culture supports over 14,000 + teammates working across multiple agencies who deliver on our vision to be the world's most customer-centric government. We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.
People & Culture are focused on delivering a better people experience, supporting and enabling the business to deliver through adopting new ways of working by embracing innovation and positive collaboration.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

What we need from you:
To start your journey towards joining our team please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your"

• motivation for applying for this new and exciting role and
• your relevant skills and experience which will help create this new function and bring both our people and stakeholders along the journey

Salary Grade 11/12, with the base salary for this role starting at $139,787 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nathan Ly via *********@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 29th April 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via *********@customerservice.nsw.gov.au or 02 9494 8***.

For more information, please visit

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Information on adjustments available for the recruitment process