Entry Level Service Delivery Associate

About TES-AMM

This is your chance to be part of a well-established global leader in providing IT Lifecycle solutions. TES is an end-to-end partner for the commissioning, deployment, and retirement of technology assets - a world-class choice for all the major technology brands as a sustainability partner.

About the role

The Service Delivery Associate is a pivotal role within the TES business and has the objective of delivering the most efficient and high-quality service to our clients.

If you have a positive attitude with a willingness to acquire skills and knowledge, then this role is for you! We are welcoming anyone who is looking to build a career in customer services or looking for administrative/phone experience and who enjoys working with a team to join our business as an Entry level Service Delivery Associate.

Key Responsibilities:

• Respond to customer problems and complaints to resolve customer issues as quickly as possible.
• Liaising with customers both over the phone and by email
• Ensuring all reporting and documentation requirements are met, including completing and maintaining timely, accurate and efficient administrative and communication systems.
• Managing of records for staff and customers.
• Processing sales orders
• Providing information to clients on a range of products and services
• Process new and co-ordinate the customer after-sales orders.
• Ensure all enquires and service requests that come via telephone, email and website are dealt with thoroughly and efficiently.
• Provide superior Microsoft Excel support.
• Provide effective and timely communication with clients and internal stakeholders.

Experience and skills

Critical skills-

• Ability to prioritise and meet deadlines.
• Demonstrated self-awareness and self-management ability.
• Superior work ethic, self-motivated with positive attitude.
• Excellent verbal and written communication and interpersonal skills.
• Possess initiative and problem-solving skills.
• High level of accuracy and attention to detail.
• Ability and willingness to learn and grow with the company.

Experience-

• Superior Computer and software literacy.
• Prior 2 years of work experience in customer service or administration.
• Good computer skills (including Microsoft Word & Excel)

Schedule:

• Day shift
• Monday to Friday

Work Location: on-site