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Form of workAbout Amazing Grace:
Welcome to Amazing Grace Community Services, a recognised NDIS provider that has been making a significant impact in the Northern Territory since its establishment in 2018. We make a positive difference in the lives of those with disabilities, mental health complexities, and those transitioning from forensic services. Explore our job opportunities and contribute to empowering individuals to achieve their NDIS goals and lead fulfilling lives.
Job Description:
Reporting to the Managing Director, the Manager will oversee the daily operations of the Service Delivery Team, ensuring the delivery of high-quality participant services. Key responsibilities include implementing operational plans to enhance efficiency, identifying areas for improvement, and ensuring compliance with NDIS regulations. The successful candidate will lead innovative program development aligned with organisational goals, provide guidance to the Service Delivery Team, and maintain effective communication with external stakeholders. This role offers the opportunity to contribute to the organisation's mission of providing exceptional support to our participants while fostering a positive and safe workplace environment for our employees.
Key Responsibilities:
- Lead and implement Service Delivery improvements and organisational developments, aligning with sector changes and research findings.
- Collaborate with senior management to define organisational vision and operational strategies, overseeing staff management and performance.
- Translate organisational strategy into actionable steps for growth, working closely with the management team.
- Foster a culture of collaboration among teams, promoting teamwork and cohesion.
- Identify service gaps, growth opportunities, and initiate change proposals with the Managing Director, ensuring alignment with strategic vision.
- Drive innovative program improvements in line with organisational goals, while developing staff competency in program operations and cultural diversity.
- Lead the Service Delivery Team, ensuring effective decision-making, risk management, and adherence to NDIS obligations.
- Cultivate a positive team culture, facilitate communication, and provide regular performance feedback and support to staff.
- Develop strategic partnerships to enhance support for participants, attending networking opportunities to raise the organisation's profile.
- Ensure compliance with regulatory standards, oversee risk management processes, and contribute to a safe workplace environment, while driving quality improvement initiatives and administrative duties.
Qualifications and Requirements:
- Minimum 3 years of leadership experience in community services, preferably in a management role.
- Tertiary or Diploma qualification in Social Services, Community Services, or related discipline, or equivalent experience.
- Certificate IV in Disability or higher (or working towards).
- In-depth knowledge and experience in providing support services to individuals with disabilities.
- Proven track record in managing and developing teams within a complex environment.
- Strong understanding of NDIS Service Delivery standards and regulations, with proficiency in stakeholder management.
