Ict Service Delivery Manager

ICT Service Delivery Manager
TGEN Band 4 Senior Manager Admin Remuneration Package ($163,835 - $189,605 + Super)
Information & Communication Technology
Ongoing vacancy in Darwin

At Territory Generation, we align everything we do with our core values of Focus, Integrity, Respect, Safety and Teamwork (FIRST).  It's what makes Territory Generation a great place to work!

Territory Generation is the largest producer of electricity in the Northern Territory with assets from Alice Springs to Darwin.  We use gas, diesel and solar technologies to provide power across the Territory.

Your New Role

As the ICT Service Delivery Manager, you will lead a team and be responsible for providing high level strategic and operational advice on the effective and commercial management of Information Communications Technology (ICT) infrastructure and services to support business efficiency across Territory Generation.

Your accountabilities include:

• Provide high level input to the development of strategic ICT policies, procedures, and practices to provide effective and efficient business and operations systems across Territory Generation.
• Manage the development and implementation of effective ICT Service Delivery policies and tools to assist in achieving operational effectiveness and enhancing ICT capabilities.
• Provide leadership and management to multi-disciplinary software integration and service provider teams responsible for the integration of operational ICT services.
• Lead and manage the unit’s human, financial and technical resources to deliver effective management of business and information management systems across Territory Generation.
• Provide high level input to the Territory Generations strategic ICT infrastructure Plan and Business Plans that support the objectives of the Branch.
• Ensure the efficiency of current computer-based systems are continuously monitored and improved to ensure business performance and data integrity and new systems are implemented as required.
• Manage the relationship between ICT service providers and Territory Generation including monitoring service provider performance against agreed contracted deliverables ensuring value for money for outsourced ICT services.
• Carry out duties in accordance with Territory Generation’s safety, environmental and quality policies, safety principles, corporate values, and strategies.

Your skills & experience:

• Demonstrated ability to lead and manage the development and implementation of effective ICT Service Delivery policies and tools to assist in achieving operational effectiveness and enhancing ICT capabilities.
• High level strategic leadership and management skills with proven ability to lead and motivate a team in a high pressure, complex environment including business planning, budgeting, and management of output performance.
• Ability to develop and retain strong professional working relationships and effectively negotiate with internal stakeholders, external contractors, and vendor representatives.
• Sound ability to pro-actively approach complex and diverse issues strategically, analyse and manage associated risks and effectively negotiate change management to resolve them.
• A positive and pro-active attitude results oriented and able to meet deadlines under pressure.
• High level written and oral communication and negotiation skills including a proven ability to develop and present complex reports, submissions, and correspondence.
• High level knowledge of contemporary issues and initiatives in the areas of IM, ICT, and business systems.
• High level knowledge of systems security, administration and change processes in ICT systems.
• Ability to carry out duties in accordance with Territory Generation’s safety, environmental and quality policies and corporate values and strategies.

Desirable skills & experience:

Tertiary qualifications in business, information technology, public sector management or similar.

This is an ongoing position and requires Australian Citizenship/Permanent Residency or other eligible visa type to be able to work in Australia full time.

This position is a residential role based in Darwin. Relocation assistance may be available.

For further information about this vacancy please contact: Sahan Gamage on 0436 623 079

Quote vacancy number: 39827
Closing date: 03.04.2024

Applications should consist of a one page summary sheet, resume / CV and copies of relevant qualifications.

For a copy of the Job Description or to view career opportunities in the Northern Territory Government please visit https://jobs.nt.gov.au/Home/Search