Service Delivery Manager , Queensland Health

Lead and manage a team of specialist Business Intelligence, Reporting and Analytics and Cloud technology resources across diverse competencies at an operational level to achieve defined service levels and quality standards.
Job details Position status Permanent
Position type Full-time
Occupational group IT & Telecommunications
Classification AO8
Workplace Location Brisbane Inner City
Job ad reference QLD/547061
Closing date 06-Mar-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Permanent full time
Contact person David Vicig
Contact details 07 3170 4946
Access the
The successful candidate will negotiate, prioritise and manage scheduling for the delivery of one or more teams of multidisciplinary ICT professionals across multiple, parallel projects/engagements to meet deadlines and achieve desired outcomes, identifying resourcing risks, issues and appropriate mitigation strategies.
How you will be assessed:

• Demonstrated experience in setting the direction for and leading ICT and Business Intelligence project services delivery on large scale, complex IM/ICT programs/project(s), preferably in the health care industry. (SFIA Skill: BUAN: Level 6, SFIA Skill: ITMG Level 6).
• Demonstrated ability to develop and maintain relationships with key internal stakeholders and external technology vendors in order to partner with them in delivering the required ICT outcomes within a cloud technologies and data delivery environment (SFIA: RLMT 5, SURE 5).
• Strong client focus with proven skills to prioritise, organise and implement resource and work schedules to meet deadlines and achieve desired outcomes. (NHS: Drive for results).
• Conceptual and analytical skills and the ability to respond to client business requirements (SFIA: CNSL 5).
• Proven high level of interpersonal, written and oral communication skills including the negotiation, consultation and communication skills to influence key stakeholders in a complex program/ project environment of change and evolution. (SFIA Code: RLMT 6; NHS: Shapes strategic thinking, Communicates with Influence; NHS: Effective and strategic influencing).
• Demonstrated experience in overseeing and managing the professional development of employees (SFIA Skill: PDSV: Level 5).
• Demonstrated ability to manage staff in line with contemporary human resource management policies, procedures and practices including employment equity, anti-discrimination, occupational health and safety and ethical behaviour (NHS: Collaborative working, Cultivates productive working relationships, Empowering others).

Specific Working Conditions:

• The successful candidate may be required to work onsite with projects in varying locations across South East Queensland. Travel to Queensland Health sites throughout Queensland may also be required as part of this role.
• While not mandatory, a relevant qualification would be well regarded

Your Application:
Please provide the following information to the panel to assess your suitability:

• Your current CV or resume, including the names and contact details of two referees. Referees should have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current/immediate/past supervisor.
• A one page covering letter giving detail of your skills and experience relevant to the position

Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .
Documents
Before applying for this vacancy please ensure you read the documents below.
Role Description
Information Package for Applicants