Service Delivery Officer

Passionate about providing exceptional service to their customers, our SA Government client located in Berri is committed to bringing their high-quality training and support to their temporary staff on initiation and through continuous avenues of learning and development.

The Role

This role plays a critical part in the provision of friendly, accurate and timely customer services, including taking ownership of customer issues and seeing them through to completion.

This is a temporary role requiring flexibility around working hours (part time up to full time on a needs basis). As part of the ongoing commitment to improvement, 6 weeks full time training is provided to you upon commencement of the assignment.

Key Responsibilities

• Customer service; phone-based and face-to-face
• Responding to customer enquiries with urgency and professionalism
• Processing a variety of complex transactions in an accurate and timely manner
• Learn and work within new systems to ensure transactions and applications are recorded and processed correctly
• Providing customers with relevant information or direction as needed within government-based frameworks and policies
• Ability to quickly and accurately record and process transactions and applications while via phone or in person
• Representing the company in a corporate and professional manner
• Being able to multi-task and work efficiently in a fast-paced environment
• Ensure work undertaken meets work quality and Service Delivery standards and/or compliance with regulations, codes, and specifications

Skills and Experience

• Excellent communication and engagement skills, with the ability to convey information clearly and concisely with a diverse range of customers
• Problem-solving skills and the ability to handle challenging situations with professionalism and empathy
• Ability to work collaboratively as part of one team, sharing information and ideas
• Ability to adapt to emerging communication tools and technologies and promote process improvements
• Ability to multi-task and engage positively when servicing customers across the various channels: inbound and outbound calls, face-to-face and in writing
• Computing and PC application skills, particularly an understanding of and experience in the Microsoft Office suite

Key Requirements

• MUST have flexibility to work up to full-time hours as required
• MUST be available to commit to 6 weeks full time training on commencement of the role
• MUST be willing to obtain a valid National Police Clearance and DCSI Child Related Clearance before commencing in this role

The Team/Culture

This is an excellent opportunity to join an organisation that is passionate about their people. An organisation that not only allows you to contribute through the work that you do, but it also allows you to be a part of something bigger.

• Work with a diverse range of professionals
• Support and be supported in a team-based environment
• Continuously learn and develop in a practical and structured environment

How to Apply
If you have the skills and experience to excel in this position and you are looking to join an exciting organisation within a growing industry apply now. Please note only shortlisted candidates will be contacted.